Site Reliability Engineer

Closing date for applications: 08/11/2026

Location Chennai, India

Job typePermanent \| Contract typeFull Time

\#R\-00287031

• *Join our digital revolution in NatWest Digital X**
• ---------------------------------------------------

In everything we do, we work to one aim. To make digital experiences which are effortless and secure.

So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

• *Job description**
• ------------------

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Site Reliability Engineer

• In this key role, you’ll support the improvement of non\-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services
• You’ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way
• This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development
• We're offering this role at associate level

• *What you'll do**
• -----------------

As our Site Reliability Engineer, you’ll work alongside colleagues and feature team members to meet defined service level objectives and continually improve systems and environments. You’ll proactively contribute new ideas and innovations to meet short term and longer term goals whilst at the same time balancing and managing risk.

You’ll also be accountable for the day\-to\-day health of both production and non\-production environments, responding to incidents as required.

A typical day will involve

• Providing structure and supporting release processes, suggesting and making improvements where possible
• Supporting the clear communication and frequent update of incident status to other teams and customers
• Providing technical expertise and input to establish the risk tolerance of products and services
• Supporting the maintenance of services once they are live by measuring and monitoring availability, latency, and overall system health

• *The skills you'll need**
• -------------------------

We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes.

You'll also need

• **4–5 years of relevant experience** in production support/operations, preferably supporting business\-critical applications in banking, financial services or regulated environments.
• Good knowledge of **ITIL practices**, including incident management, problem management, troubleshooting and root\-cause analysis.
• Hands\-on experience with **AWS Cloud, DevOps/CI/CD** and technologies such as **Java, Spring Boot, Microservices and REST APIs**.
• Experience with **monitoring and observability tools** such as Splunk, Dynatrace, CloudWatch, Grafana or Prometheus, with exposure to **automation and AIOps**.
• Good understanding of **resilience, disaster recovery, security and operational controls**, along with strong **problem\-solving, communication and stakeholder management skills**.

• *Welcome to our Chennai hub**
• -----------------------------

Nestled in the heart of One India Bulls Park, our hub in Kosmo One, Tower A, is one of Ambattur’s first skyscraper spanning 420,000 sq. ft.

### **Key facts:**

• Surrounded by 10 acres
• Space for 3,600 colleagues
• Opened in 2009

### **Our tech stack**

Here’s just some of the technologies we use.

### **Front end**

• JavaScript
• ReactJS
• AngularJS

### **Back end**

• Python
• Java
• Microsoft Dynamics

### **DevOps**

• AWS
• GitLab
• Google Cloud Platform

### **Data**

• Kafka
• Hadoop
• PostgreSQL
• Snowflake