SME - Iaas AWS, Terraform

SME \- Iaas AWS, Terraform

Gautam Buddha Nagar, Uttar Pradesh

• *Job Summary**
• --------------

We are looking for a proactive and technically strong **Cloud Operations \& Automation Support Engineer** to support provisioning platforms and automation workflows. The role involves troubleshooting complex build failures, supporting configuration management tools, and ensuring smooth execution of provisioning and decommissioning processes in a production environment.

• *Key Responsibilities**
• -----------------------

• Monitor, manage, and troubleshoot **provisioning and build failures** across workflows such as **VPCx, OPCx, and database platforms**
• Perform **end\-to\-end issue analysis and resolution** for provisioning and decommissioning workflows to ensure minimal business disruption
• Create, manage, and track **Incidents / iTasks in ServiceNow** when support from dependent teams (e.g., IRIS, VPCx) is required
• Support OS teams ( **Linux \& Windows** ) in resolving **Chef\-related issues** , including:
• + Unhealthy Chef clients

+ Errors or exceptions during Chef runs

+ Data bag\-related issues

• Troubleshoot **Jenkins pipeline failures** by analyzing logs and providing resolution support to requestors via email or support channels
• Escalate **critical and recurring issues** via **JIRA** or appropriate escalation mechanisms to ensure timely resolution
• Collaborate with cross\-functional teams to ensure **stability and efficiency of automation workflows**
• *Skill Requirements**
• ---------------------

• Hands\-on experience with **Chef (configuration management and troubleshooting)**
• Strong understanding of **provisioning workflows** :
• + VPCx, OPCx, DB platforms
• Good knowledge of **Linux and Windows server environments**
• Familiarity with **cloud platforms** :
• + AWS and/or Azure
• Experience with **Jenkins** and pipeline troubleshooting
• Exposure to workflow orchestration tools such as **Harmonize / CloudX**
• Strong **troubleshooting, analytical, and problem\-solving skills**

Ability to work effectively in a **production support environment**

• *Other Requirements**
• ---------------------

• ServiceNow (Incident \& iTask management)
• JIRA (Issue tracking and escalation)
• Jenkins (CI/CD pipeline troubleshooting)
• Chef (Configuration management)
• Cloud Platforms: AWS / Azure
• Workflow Tools: Harmonize / CloudX