Required Skills

linux

Job Description

*Company Description** **Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end\-to\-end Engineering, IT and Business Solutions. With over 27,000\+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Support resolution of server\-related incidents (Windows/Linux) by following defined procedures and meeting SLA requirements
Assist with routine server monitoring, basic maintenance, and initial troubleshooting of server environments
Coordinate with internal teams and vendors under guidance for hardware or software\-related support
Participate in knowledge\-sharing sessions within the team and learn server management best practices
Maintain basic documentation of server incidents, actions taken, and vendor communications

Basic hardware troubleshooting skills, with exposure to SAN cabling and storage hardware issues under guidance
Assist in coordinating with vendors for storage hardware support, including part replacements and RMA processes
Ability to identify issues and escalate complex or critical problems to senior engineers or management when required
Support investigation and resolution of storage\-related incidents, and track escalated issues until closure
Participate in knowledge\-sharing activities within the team and learn storage (SAN/NAS) best practices
Maintain basic documentation of incidents, resolutions, and vendor communications

Operate effectively within a 24/7 Follow\-the\-Sun support model, ensuring smooth handovers between shifts across global teams.
Maintain a high level of professionalism and reliability