Microland is hiring a Software Development Engineer focused on Service Management. Candidates must hold any graduate degree and possess at least 3 years of hands-on experience with ServiceNow and JavaScript. Strong behavioral aptitude, including managerial skills, is essential, alongside knowledge of AngularJS. A mandatory certification as a ServiceNow Certified Implementation Specialist in ITM is required. The role involves functioning within the service department team to manage customer service interactions, generate reports, and oversee repairs. Key responsibilities include ensuring exceptional customer service standards and cultivating robust relationships with clients. This position calls for a blend of technical proficiency in IT service management tools and the ability to coordinate effectively within a team-oriented setting.