Software Engineer- Technical Support Analyst- (Unix, SQL, ITIL processes)

Position Description

Company Profile

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end\-to\-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14\.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Position: Software Engineer\-Technical Support Analyst\-(Unix, SQL, ITIL processes)

Experience: 3\-5 years

Category: Production Support Analyst

Shift: Rotational shifts (no night shifts)

Location: Bangalore(E\-City)/Hyderabad

Position ID: J0626\-0700

Employment Type: Full Time

Education Qualification: Bachelor’s degree in computer science or related field or higher with minimum 3 years of relevant experience.

Looking for 3 to 5 years experience with a good knowledge on unix and SQL and some basics of Java. He should have good communication skills as he will be directly working with onshore and clients.

• *Your future duties and responsibilities**

Provide Level 2/Level 3 production and application support for enterprise applications.

• Monitor application health, system performance, and batch processes.
• Investigate, troubleshoot, and resolve incidents within defined SLAs.
• Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
• Analyze application, server, and database logs to identify and resolve problems.
• Write and execute SQL queries for data validation, troubleshooting, and reporting.
• Work with development, infrastructure, and business teams to resolve complex issues.
• Support deployments, releases, and maintenance activities.
• Create and maintain support documentation, runbooks, and knowledge articles.
• Participate in on\-call support and production incident management as required.
• *Required qualifications to be successful in this role**

Must\-Have Skills

• Strong hands\-on experience with Unix/Linux operating systems and shell scripting.
• Good understanding of SQL (query writing, joins, subqueries, performance analysis).
• Experience in application production support and incident management.
• Knowledge of log analysis and troubleshooting techniques.
• Understanding of ITIL processes, ticketing tools, and SLA management.
• Ability to analyze issues independently and drive them to resolution.
• Strong communication and stakeholder management skills.

Good to have skills\-

Knowledge of log analysis and troubleshooting techniques.

Understanding of ITIL processes, ticketing tools, and SLA management.**Together, as owners, let’s turn meaningful insights into action.**

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well\-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.