Onio Design Pvt Ltd, located in Maharashtra, seeks a Software Support Executive to deliver prompt technical assistance to clients and internal teams, efficiently resolving software and system issues. You will diagnose and troubleshoot complex problems across Linux, Unix, and Ubuntu server environments. A key focus is developing Python automation scripts to optimize support workflows and enhance system efficiency. Proactive monitoring of IT infrastructure will allow you to identify potential failures and enact preventative measures, minimizing downtime. Collaboration with development teams to escalate and fix software defects will drive product refinement, while documenting solutions in a knowledge base will empower swift problem-solving and shared expertise.