- *Job Title:** Software Technical Support Specialist**.(QA){ Offsite Support Team}**
- *Job Location:** Bengaluru
- *Reports To:** Senior Team Leader\-QA
- *About Us:**Extrieve is a leading IT sector company dedicated to providing innovative solutions to our clients. We value teamwork, integrity, and a commitment to excellence.
- *Purpose:** We are seeking a detail\-oriented Software Application Support Specialist to join our dynamic team. The ideal candidate will provide technical support and troubleshooting for our software applications, ensuring optimal performance and user satisfaction.
- **Roles \& Responsibilities:**
+ **Application Support \& Troubleshooting**
- Serve as the first point of contact for software application issues via , phone, or chat.
- Troubleshoot and resolve application\-related issues, working closely with Onsite team/client to understand their concerns.
- Maintain documentation of support issues, solutions, and user feedback to enhance knowledge base.
- Collaborate with the development team to report bugs, gather user requirements, and assist in testing new features.
- Conduct training sessions for Onsite on software functionalities and best practices.
- Monitor application performance and generate reports to identify areas for improvement.
- Stay updated on software releases and patches to ensure all systems are current and secure.
- Assist in creating and updating documents and training materials.
- Provide the resolution or workaround to client with consultation with the onsite team lead and support team.
- Timely update to the client of the pending issue and their status.
- Willing on work on shift
- **Eligibility Criteria**
+ B.Sc. in Computer Science/IT, B.C.A, or a Diploma/Certification in Computer Science or IT
+ Any Certification in database administration, Cloud management, Windows server, and ITES (Information Technology Enabled Services) will be an added advantage.
+ Strong understanding of software applications and troubleshooting techniques.
+ Basic knowledge of SQL Queries.
+ Familiarity with various operating systems, databases, and software applications.
+ Good knowledge of MS Office.
+ Excellent communication skills in Hindi, English
+ Excellent communication, problem\-solving, and customer service skills.
+ Ability to work independently and as part of a team.
+ Willingness to learn new technologies and skills.