Spare Parts Specialist

• *Job Description Spare Parts Specialist**

• *Department:** Sales \& Service
• *Location:** Gurgaon / Regional Location
• *Reporting To:** Service Manager
• *Employment Type:** Full\-Time
• *Function:** Spare Parts Sales \& Customer Support

• *Job Purpose**

To drive spare parts sales growth by providing accurate spare parts identification, promoting genuine and non\-moving spare parts, supporting customers and service teams, ensuring timely payment recovery, and coordinating with internal stakeholders and principals to improve customer satisfaction and revenue generation.

• *Key Responsibilities**

• *1\. Spare Parts Identification \& Technical Support**

• Identify and recommend the correct spare part numbers based on customer requirements and machine configurations.
• Read and interpret Spare Parts Catalogues (SPC), machine documentation, and technical drawings.
• Share accurate article numbers and part details with Internal Sales and Regional Sales Coordinators.
• Support customers and service engineers in identifying suitable spare parts.

2\. **Spare Parts Sales \& Business Development**

• Actively promote Komax Genuine Spare Parts to customers.
• Generate spare parts sales opportunities through customer engagement, service visits, and machine audits.
• Promote non\-moving and slow\-moving inventory to improve stock utilization.
• Drive spare parts revenue growth and achieve assigned sales targets.
• Prepare, submit, and follow up on spare parts quotations.

• *3\. Customer Relationship Management**

• Maintain regular communication with customers to understand spare parts requirements.
• Provide technical and commercial support regarding spare parts availability, pricing, and delivery schedules.
• Build and maintain long\-term customer relationships to enhance satisfaction and repeat business.

• *4\. Payment Recovery \& Accounts Coordination**

• Monitor outstanding service and spare parts receivables.
• Coordinate weekly with the Accounts team to review pending collections.
• Follow up with customers through emails and calls regarding overdue payments.
• Coordinate with field service engineers for payment follow\-up during customer visits.
• Support efforts to reduce overdue receivables and improve collection efficiency.

• *5\. Spare Parts Sales Coordination**

• Coordinate with Internal Sales, Service, Supply Chain, and Principals for order processing and execution.
• Track spare parts orders and communicate delivery updates to customers.
• Liaise with principals and suppliers to reduce spare parts lead times.
• Resolve customer concerns related to spare parts availability and delivery.

• *6\. Reporting \& Documentation**

• Maintain records of inquiries, quotations, orders, and payment follow\-ups.
• Prepare weekly and monthly reports on:
• Spare parts sales performance
• Outstanding payment recovery status
• Non\-moving inventory sales
• Customer follow\-up activities
• Lead\-time improvement initiatives

• *Qualification \& Experience**

• Diploma / B.E. / B.Tech in Mechanical, Electrical, Electronics, Mechatronics, or a related field.
• 15 years of experience in spare parts sales, technical sales, after\-sales support, or industrial automation.
• Experience in spare parts identification and customer support is preferred.

• *Required Skills**

• *Technical Skills**

• Ability to read and interpret Spare Parts Catalogues (SPC).
• Understanding of industrial machinery and spare parts.
• Working knowledge of ERP/SAP systems and MS Office applications.

• *Soft Skills**

• Strong communication and interpersonal skills.
• Customer\-focused approach.
• Excellent follow\-up and coordination abilities.
• Analytical and problem\-solving skills.
• Ability to work independently and achieve business targets.

• *Preferred Competencies**

• Knowledge of wire processing, automation equipment, or industrial machinery.
• Experience in receivables follow\-up and payment recovery.
• Strong coordination skills with global principals and internal stakeholders.
• Proactive and revenue\-oriented mindset.
• Ability to identify sales opportunities and convert them into business growth.

Pay: ₹25,000\.00 \- ₹35,000\.00 per month

Work Location: In person