Specialist Retail Training

• *About the role:**

• Partner with Regional Sales teams to assess capability gaps and develop annual, quarterly, and monthly training plans aligned to business priorities and retail KPIs.
• Design and deliver engaging classroom, virtual, and in\-store learning programs for Franchisee Trainers, Store Managers, and retail teams.
• Lead onboarding and capability\-building journeys for new hires and newly promoted Store Managers while strengthening the Franchisee Trainer ecosystem through Train\-the\-Trainer initiatives.
• Collaborate with Subject Matter Experts and the Content team to continuously enhance learning content, tools, and digital learning experiences.
• Manage end\-to\-end execution of training programs, ensuring timely delivery, learner engagement, governance, and adherence to budgets and timelines.
• Measure learning effectiveness through assessments, learner feedback, retail performance metrics, and post\-training action plans to drive measurable business impact.
• Analyze store performance trends and recommend targeted capability interventions to improve conversion, UPT, ATV, customer experience, and overall store productivity.
• Coach Franchisee Trainers and retail leaders to improve learning transfer, capability development, and operational execution across the region.
• Build strong partnerships with Regional Sales teams and cross\-functional stakeholders to ensure learning solutions support business objectives and operational excellence.
• Continuously improve learning programs by leveraging participant feedback, performance insights, and evolving business needs to deliver sustainable capability development.

• *About you:**

• **Experience \& Background:** 12–15 years of experience in Learning \& Development, Retail Training, or Capability Building within retail, apparel, hospitality, or consumer\-facing industries.
• **Education \& Certifications:** Bachelor's degree required; Master's degree preferred. Professional training certifications will be an added advantage.
• **Learning \& Facilitation Expertise:** Proven experience designing and delivering impactful learning programs using classroom, digital, and blended learning methodologies.
• **Retail Business Acumen:** Strong understanding of retail operations and key business metrics including Conversion, UPT, ATV, customer experience, and store productivity.
• **Analytical \& Results\-Oriented:** Ability to interpret business performance data, evaluate training effectiveness, and translate insights into measurable capability improvements.
• **Stakeholder Management:** Strong collaboration and influencing skills with the ability to build trusted partnerships across business functions and franchise partners.
• **Execution Excellence:** Highly organized with the ability to manage multiple programs, stakeholders, and priorities in a dynamic environment.
• **Leadership Behaviors:** Demonstrates integrity, empathy, adaptability, resilience, excellent communication, and a passion for developing people.
• Job Location – West Region
• Base \- Mumbai
• Reporting To – Head, Retail Training (Matrix Reporting: Regional Sales Managers)
• Employment Type – Full\-time \| Permanent
• Travel Requirement – Approximately 75% travel across stores and markets, with 25% based at the regional office for planning, stakeholder engagement, and learning operations

• *Benefits**

We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.

Here's a small snapshot

• Complimentary preventive health check\-up for you \& your spouse
• OPD coverage
• Best in class leave plan including paternity \& family care leaves
• Counselling sessions to prioritize mental well\-being
• Exclusive discount vouchers on Levi’s products

• *LOCATION**
• -----------

India, Mumbai \- Office**FULL TIME/PART TIME**

• ----------------------

Full time**Current LS\&Co Employees, apply via your Workday account.**

• ------------------------------------------------------------