We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
The role is responsible for working with operations and delivery teams to understand their information needs and develop and maintain reports and systems to fulfill them in an accurate and timely way.
We are looking for a highly analytical and results\-driven Senior Analyst – MIS \& Automations to support operational excellence through workforce planning, forecasting, reporting, business analysis, and automation initiatives. This role plays a critical part in ensuring the effective utilization of resources, delivery of operational targets, and provision of meaningful business insights that support strategic decision\-making.
As a Senior Analyst – MIS \& Automations, you will be responsible for short\-term and long\-term workload forecasting, scheduling, and real\-time resource management. Working closely with business planning teams, you will proactively manage workforce requirements to ensure daily operational metrics are achieved while balancing business demands and resource availability. The role requires the ability to develop accurate schedules that align with forecasted demand, business objectives, planned events, holidays, and operational constraints.
You will be expected to analyse workforce performance data, including productivity, utilisation, occupancy, and forecast accuracy, to identify trends and opportunities for continuous improvement. By leveraging automation, technology, and process optimisation, you will contribute to improving planning accuracy, operational efficiency, and overall service delivery.
A key aspect of the role involves supporting IELTS Operations reporting requirements and ensuring that reporting frameworks align with the strategic priorities of the business. You will identify and evaluate new reporting needs, recommend appropriate technologies and automation solutions, and develop structured reporting schedules to ensure timely and effective distribution of business information. The role also requires the preparation of insightful business analyses, including trend identification, root cause investigations, performance reporting, and scenario\-based modelling to support operational and strategic decision\-making.
The successful candidate will collaborate with stakeholders across functions to understand business requirements, translate data into actionable insights, and support the continuous evolution of reporting and workforce management practices. Strong analytical capabilities, attention to detail, and the ability to manage complex datasets will be essential for success in this position.
Information security and compliance form an integral part of the role. You will be responsible for ensuring adherence to information security policies and supporting compliance with ISO 27001 and IGA requirements. This includes managing access controls, supporting account provisioning and deactivation processes, monitoring access levels, maintaining records in accordance with the Freedom of Information Act, promoting security awareness, and ensuring incidents are managed and resolved within agreed service levels.
We are looking for a proactive and solution\-oriented professional with strong expertise in workforce planning, MIS reporting, business analysis, and process automation. The ideal candidate will possess excellent communication and stakeholder management skills, advanced proficiency in data analysis and reporting tools, and a passion for driving operational improvements through technology and data\-driven decision\-making.
Join the British Council and play a key role in shaping efficient, data\-led operations that support our mission of creating opportunities and building connections through education, arts, and culture.
Azure
Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.
Please note: Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English, as this is essential for the role.
Overseas Citizen of India (OCI) card holders will need to have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.
Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in
A connected and trusted UK in a more connected and trusted world.
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989\. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
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