Sr Associate IS Prog Analyst

India \- Hyderabad

JOB ID: R\-245671 LOCATION: India \- Hyderabad WORK LOCATION TYPE: On Site DATE POSTED: Jul. 17, 2026 CATEGORY: Information Systems

• *As a Program Analyst, you will play a critical role in supporting Salesforce applications, triaging technical/data issues, and performing data \& impact analysis to ensure smooth business operations. This role acts as a bridge between business stakeholders, data teams, and technical teams, ensuring efficient issue resolution, data integrity, and informed decision\-making.**

• *You will work in a highly collaborative Agile environment, supporting production systems, analyzing data flows across integrated platforms, and driving continuous improvement initiatives.**

• *Key Responsibilities**

• *1\. Salesforce Support \& Issue Management**

• **Provide L2/L3 production support for Salesforce applications and related integrated systems**
• **Perform issue triaging, prioritization, and resolution tracking for incidents and service requests**
• **Work closely with business and technical teams for quick resolution and stakeholder communication**
• **Conduct Root Cause Analysis (RCA) and recommend preventive actions**
• **Support activities such as user access, configuration updates, and data corrections**

• *2\. Technical Data Flow Analysis (Triaging Focus)**

• **Analyze end\-to\-end data flows across Salesforce and upstream/downstream systems**
• **Identify issues in data pipelines, integrations, and batch processes**
• **Validate data consistency, integrity, and reconciliation between systems**
• **Collaborate with engineering teams to resolve API, integration, and transformation issues**
• **Support data migration, ingestion, and batch troubleshooting activities**

• *3\. Data Analysis \& Reporting**

• **Perform data analysis using SQL/analytics tools to derive insights and identify anomalies**
• **Develop reports and dashboards to support business decisions**
• **Conduct data validation and quality assessment across systems**
• **Provide ad\-hoc analysis for defects, incidents, and business queries**

• *4\. Impact Analysis**

• **Conduct functional and technical impact analysis for change requests, defects, and enhancements**
• **Assess impact across data, integrations, downstream processes, and reporting**
• **Provide clear impact documentation and recommendations for stakeholders**
• **Support release planning by identifying dependencies, risks, and mitigation strategies**

• *5\. Business \& Stakeholder Collaboration**

• **Act as a bridge between business and technical teams to translate issues into actionable insights**
• **Participate in Agile ceremonies (stand\-ups, backlog grooming, sprint planning)**
• **Provide regular updates to stakeholders on incidents, risks, and progress**
• **Support UAT and validation activities**

• *6\. Continuous Improvement**

• **Identify opportunities for process optimization, automation, and improved monitoring**
• **Enhance triaging frameworks, SOPs, and knowledge base documentation**
• **Contribute to best practices for data handling and Salesforce support models**

• *Required Skills \& Qualifications**

• *Core Skills**

• **Salesforce Production Support \& Administration**
• **Technical Data Flow Analysis \& Issue Triaging**
• **Data Analysis (SQL, Reporting, Data Validation)**
• **Impact Analysis (Functional \& Technical)**

• *Technical Skills**

• **Salesforce CRM (Sales/Service Cloud preferred)**
• **Data analysis tools (SQL, Excel, dashboards)**
• **Integration concepts (APIs, batch processing, ETL pipelines)**
• **Understanding of data models, workflows, and system integrations**
• **Experience in incident management tools (ServiceNow/JIRA)**

• *Experience**

• **5\-9 years of experience in Business Analysis / Program Analysis / Support roles**
• **Experience working in Salesforce\-based enterprise environments**
• **Proven experience in triaging, RCA, and stakeholder handling**

• *Preferred Qualifications**

• **Exposure to Databricks / Data platforms / ETL processes**
• **Experience in Agile/Scrum environments**
• **Salesforce certifications (Admin / Business Analyst / Platform)**

• *Soft Skills**

• **Strong analytical and problem\-solving skills**
• **Excellent communication and stakeholder management**
• **Ability to handle production\-critical issues under pressure**
• **High attention to detail and ownership mindset**