Sr. Collections Specialist – US Process (B2B Voice)

• *Sr. Collections Specialist – US Process (B2B Voice)*** **Location:** BKC, Mumbai (On\-site)
• **Shift:** US Night Shift \| Monday to Friday \| Fixed Saturday \& Sunday Off
• **CTC:** ₹6 – ₹8\.5 LPA \+ Uncapped Performance Incentives

IMPORTANT – PLEASE READ BEFORE APPLYING* This is **NOT** a traditional collections or recovery role.

• This position is designed for **senior International / US Collections professionals** who want to move into a **US B2B Inside Sales role** involving outbound calling, solution pitching, follow\-ups, and revenue ownership.
• If you are looking only for **pure recovery, inbound collections, or non\-sales roles**, this position will not be a fit.

Role Overview* As a **Sr. Collections Specialist – US Process (B2B Voice)**, you will leverage your experience in handling US clients, objections, negotiations, and revenue pressure to identify, qualify, and convert **US B2B sales opportunities**.

• You will engage directly with **US business owners, Directors, VPs, and CXOs**, understand their business needs, pitch value propositions, and support sales conversions through structured follow\-ups.
• This is a **consultative US Inside Sales role**, not consumer calling, customer support, or transactional collections.

Key Responsibilities* + Outbound calling to US business decision\-makers (approx. 250–300 calls/day)

+ Conduct structured discovery conversations to understand business needs

+ Pitch value propositions and qualify high\-quality sales opportunities

+ Drive sales meetings, follow\-ups, and conversions

+ Handle objections confidently and professionally

+ Share solution decks / proposals and respond to product or service queries

+ Maintain strong CRM hygiene — call notes, follow\-ups, pipeline, and forecasting

+ Achieve weekly and monthly KPIs related to meetings, conversions, and revenue

MUST\-HAVE Candidate Profile (Non\-Negotiable)* + 3–6 years of experience in **US / International Collections** (Night Shift mandatory)

+ Experience handling **B2B or high\-value international accounts**

+ Excellent spoken English (neutral or American accent preferred)

+ Strong confidence speaking with **US senior stakeholders**

+ Proven ability to work under **revenue\-linked targets**

+ Strong objection handling, negotiation, and follow\-up discipline

+ Willingness to work **Mon–Fri US night shift from BKC (on\-site)**

+ Candidates with only domestic or non\-US process experience will not be considered.

Preferred Background (Advantage, Not Mandatory)* + International Collections with settlement or retention exposure

+ US B2B Inside Sales / Appointment Setting experience

+ SaaS / Tech / Consulting voice process exposure

+ Prior experience using CRM tools (Salesforce, Zoho, HubSpot, etc.)

+ Final selection will be based on communication quality, calling intensity, and sales aptitude — not only past titles.

Why This Role Is a Career Upgrade* + Clear transition from **collections to revenue generation**

+ Exposure to **real US B2B sales conversations**

+ Strong fixed pay with **uncapped incentives**

+ Premium corporate office in **BKC**

+ Night shift allowance and health benefits

Fast\-track growth path

Sr. Collections Specialist Inside Sales Executive Sr. Inside Sales Team Lead US Sales Manager

This is a **long\-term career role**, not a lateral BPO move.

Education

Any Graduate

Work Mode

On\-site only \- BKC, Mumbai