IMPORTANT – PLEASE READ BEFORE APPLYING* This is **NOT** a traditional collections or recovery role.
Role Overview* As a **Sr. Collections Specialist – US Process (B2B Voice)**, you will leverage your experience in handling US clients, objections, negotiations, and revenue pressure to identify, qualify, and convert **US B2B sales opportunities**.
Key Responsibilities* + Outbound calling to US business decision\-makers (approx. 250–300 calls/day)
+ Conduct structured discovery conversations to understand business needs
+ Pitch value propositions and qualify high\-quality sales opportunities
+ Drive sales meetings, follow\-ups, and conversions
+ Handle objections confidently and professionally
+ Share solution decks / proposals and respond to product or service queries
+ Maintain strong CRM hygiene — call notes, follow\-ups, pipeline, and forecasting
+ Achieve weekly and monthly KPIs related to meetings, conversions, and revenue
MUST\-HAVE Candidate Profile (Non\-Negotiable)* + 3–6 years of experience in **US / International Collections** (Night Shift mandatory)
+ Experience handling **B2B or high\-value international accounts**
+ Excellent spoken English (neutral or American accent preferred)
+ Strong confidence speaking with **US senior stakeholders**
+ Proven ability to work under **revenue\-linked targets**
+ Strong objection handling, negotiation, and follow\-up discipline
+ Willingness to work **Mon–Fri US night shift from BKC (on\-site)**
+ Candidates with only domestic or non\-US process experience will not be considered.
Preferred Background (Advantage, Not Mandatory)* + International Collections with settlement or retention exposure
+ US B2B Inside Sales / Appointment Setting experience
+ SaaS / Tech / Consulting voice process exposure
+ Prior experience using CRM tools (Salesforce, Zoho, HubSpot, etc.)
+ Final selection will be based on communication quality, calling intensity, and sales aptitude — not only past titles.
Why This Role Is a Career Upgrade* + Clear transition from **collections to revenue generation**
+ Exposure to **real US B2B sales conversations**
+ Strong fixed pay with **uncapped incentives**
+ Premium corporate office in **BKC**
+ Night shift allowance and health benefits
Sr. Collections Specialist Inside Sales Executive Sr. Inside Sales Team Lead US Sales Manager
This is a **long\-term career role**, not a lateral BPO move.
Education
Any Graduate
Work Mode
On\-site only \- BKC, Mumbai
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