Sr Coordinator, Training & Quality ( Customer Service Insights)

At Accurate Background, your work contributes to a mission where every background check helps build a successful hire. As a Quality & Process Excellence Specialist within Client Services, you will play a crucial role in enhancing client satisfaction and refining internal operations. This position requires more than routine quality audits; you will analytically investigate customer feedback data, manage and resolve significant client escalations, and systematically convert identified service deficiencies into tangible process enhancements. Your proactive approach will directly support our goal of providing greater visibility and insights in background screening, enabling clients to make informed and equitable decisions. The role demands a sharp analytical mind and a commitment to continuous improvement in a fast-paced environment.