Sr. Customer Service Executive

• *Prakash Air Freight India Pvt. Ltd. Position Overview**

The Customer Service Executive – Domestic Cargo will be responsible for managing customer coordination, shipment processing, cargo tracking, and ensuring smooth and timely transportation of domestic consignments through road/air cargo services. The role requires good communication skills, operational coordination, and the ability to handle customer queries efficiently while maintaining high service standards.

• *Key Responsibilities**

• Handle customer inquiries related to domestic cargo bookings, dispatches, deliveries, and shipment status.
• Coordinate with Cargo companies, transporters, warehouse teams, and branch offices to ensure smooth cargo movement.
• Monitor and track shipments regularly and provide timely updates to customers.
• Resolve customer complaints related to delays, shortages, damages, pickup or service issues in a professional manner.
• Coordinate pickup and delivery schedules to ensure timely execution of shipments.
• Ensure compliance with company policies.
• Maintain accurate records of shipments, customer interactions, and operational activities.
• Prepare and update MIS reports, shipment status reports, and operational data.
• Follow up on pending deliveries and support payment collection activities when required.
• Use ERP and operational software efficiently for shipment processing and tracking.

• *Required Skills \& Competencies**

• **Logistics Industry experience is mandatory.**
• Excellent communication and customer relationship management skills.
• Good knowledge of domestic road/air cargo and logistics operations.
• Proficiency in MS Office, especially MS Excel, Email, and cargo management software.
• Strong coordination and multitasking abilities.
• Problem\-solving mindset with effective follow\-up skills.
• Ability to work under pressure and manage time efficiently.
• Attention to detail and commitment to service quality.

• *Educational Qualification**

• Graduate in any discipline (preferred).
• Diploma or certification in Logistics, Supply Chain Management, or Air Cargo Operations will be an added advantage.

• *Experience**

• Minimum 4\+ years of experience in Customer Service. Experience in Logistics, Courier, or Air Cargo industry preferred.

• *Working Environment**

• Office\-based role involving regular coordination with airlines, cargo companies, transporters, warehouse teams, and branch offices.
• May require handling urgent operational situations and extended coordination during peak shipment periods.

• *Reporting To**

• Customer Service Manager

• *Career Growth Opportunities**

• Key Account Manager
• Customer Service Manager
• Branch Operations Manager

Pay: From ₹30,000\.00 per month

Benefits

• Provident Fund

Work Location: In person