Sr. Developer - Enterprise Application Oracle S 4B

Sr. Developer \- Enterprise Application \- Oracle S**Ready to turn bold ideas into real\-world impact?**

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry\-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large\-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast\-moving, innovation\-driven environment, love building and deploying cutting\-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

• *Job Description**

Inviting applications for the role of**Lead****Consultant –****IT Service Management (ITSM)**

We are seeking an experienced **Lead Consultant – IT Service Management (ITSM)** to drive the design, implementation, and optimization of IT service management processes across enterprise environments. The candidate will lead ITSM initiatives aligned with **ITIL best practices**, ensure service excellence, and work closely with stakeholders to improve service delivery, operational efficiency, and governance.

• *Responsibilities**

• Lead the design, implementation, and improvement of IT Service Management (ITSM) frameworks aligned with ITIL standards.
• Manage and optimize core processes including Incident, Problem, Change, Service Request, and Service Level Management.
• Drive service transformation initiatives and continuous service improvement (CSI) programs.
• Act as a subject matter expert (SME) for ITSM processes and governance.
• Lead major incident management, escalation handling, and root cause analysis.
• Oversee SLA management, service performance monitoring, and reporting.
• Work closely with infrastructure, cloud, security, and application teams to ensure efficient service delivery.
• Implement and manage ITSM platforms such as ServiceNow, BMC Remedy, Jira Service Management, or ManageEngine.
• Develop and maintain service catalogs, knowledge management, and CMDB processes.
• Provide leadership, mentoring, and guidance to service delivery and support teams.
• Engage with business stakeholders and leadership to align IT services with business objectives.

Minimum Qualifications / Skills

• Bachelor’s degree in computer science, Information Technology, or related field.
• Strong understanding of ITIL v3 / ITIL 4 framework
• Incident Management
• Problem Management
• Change \& Release Management
• Service Request Management
• Service Level Management
• Configuration Management (CMDB)
• **ITSM Tools****Experience with one or more:**ServiceNow, BMC Remedy, Jira Service Management, ManageEngine ServiceDesk, Freshservice.
• Reporting \& Governance
• SLA \& KPI management
• Service performance reporting
• IT operations governance
• *Preferred****Q****ualifications****/ Skills**

• ITIL v4 Foundation / ITIL Managing Professional
• ServiceNow Certification
• PMP / Prince2
• Agile or Scrum certifications
• *Qualifications**

Bachelors \- Computer Engineering, Bachelors \- Computer Science, Bachelors \- Information Technology, Masters \- Software Engineering**Certifications**

Oracle Fusion Middleware (FMW) 11g Forms Developer \- OracleOracle**Required Skills**

Cloud Infrastructure Management**Language**

English, English (Required)**Language Proficiency \-**

Proficient \- C2**Additional Job Location \-**

• *Job Type**

Regular**Master Skill List \-**

Enterprise Application Oracle S**Remote Type \-**

Office**Work Shift \-**

Rotating (India)**Why join Genpact?**

• **Lead AI\-powered transformation** – Drive innovation and solve real\-world business challenges that matter
• **Make an impact** – Help global enterprises solve business challenges that matter
• **Accelerate your career** – Gain hands\-on experience, mentorship, and world\-class learning opportunities to stay ahead
• **Work with the best** – Join 140,000\+ bold thinkers and problem\-solvers who push boundaries every day
• **Thrive in a values\-driven culture** – Our courage, curiosity, and incisiveness \- built on a foundation of integrity and inclusion \- allow your ideas to fuel progress

Come join the 140,000\+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.