Sr. Director / AVP - Ecommerce (Marketplaces)

• *Job Description:**

• *About the Role**

We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast paced digital or media ecosystem.

The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P\&L oversight, ensuring our clients receive market\-leading ecommerce execution and measurable business impact.

• *1\. Practice Leadership \& Strategy**

• Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy.
• Build and scale cross\-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement.
• Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and martech/advertising technologies to continuously strengthen practice offerings.

• *2\. Delivery Governance \& Excellence**

• Oversee end\-to\-end delivery of ecommerce programs across clients, ensuring on\-time, on\-budget, and high\-quality execution.
• Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs.
• Provide escalation leadership and ensure swift resolution of delivery bottlenecks.

• *3\. Client Engagement \& Stakeholder Management**

• Act as the senior delivery owner for key enterprise ecommerce clients.
• Partner with Business Leads, Client Partners, Media teams, Creative, Performance Marketing, and Technology stakeholders to deliver integrated commerce solutions.
• Drive strategic conversations on ecommerce transformation, platform enhancement, conversion optimisation, and omnichannel customer journeys.

• *4\. People Management \& Capability Building**

• Manage and mentor a multidisciplinary delivery team of 60 – 80 members.
• Attract, groom, and retain high\-performing talent; shape a strong culture of delivery discipline and innovation.
• Partner with HR to define hiring plans, competency matrices, and L\&D tracks for the practice.

• *5\. Operational \& Financial Ownership**

• Own practice\-level capacity planning, project allocation, utilisation management and revenue forecasting.
• Enhance commercial models, drive margin improvements, and ensure financial health across ecommerce engagements.
• Drive operational excellence through automation, process optimisation, and best‑practice adoption.

• *6\. Innovation \& Growth**

• Collaborate with sales/business development teams to shape winning proposals, pitches, and ecommerce solutions.
• Identify and build strategic partnerships with platforms, technology providers, and commerce enablers.
• Drive continuous improvement via new frameworks, tools, accelerators, and integrated commerce playbooks.

• **Required Experience \& Qualifications**
• 10\+ years of progressive experience in ecommerce delivery, digital transformation, or commerce technology roles with min 5 years in a media agency setup.
• Proven experience leading multi\-market or multi\-brand ecommerce programs in a digital agency, media network, consulting firm, or ecommerce organization.
• Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM).
• Demonstrated expertise in delivery governance, Agile methodologies, sprint planning, and cross\-functional team management.
• Solid understanding of performance marketing, digital media, content operations, martech/adtech ecosystems, and consumer journeys.
• Tools Expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand Analytics, Google Sheets / BigQuery
• Exceptional communication, problem‑solving, and stakeholder management skills.
• Ability to thrive in a fast\-paced, high‑growth, matrixed environment.

• *Location:**

India \- Maharashtra\- Pune \- Baner \- Amar Madhuban Tech Park**Brand:**

Sokrati**Time Type:**

Full time**Contract Type:**

Permanent