Sr. Executive – Agency Billing & Monitoring

Operations Sr. Executive – Agency Billing \& Monitoring

• *Location:** Mumbai, India
• *Employment Type:** Full\-Time
• *Experience:** 2–6 Years
• *Level:** Mid\-Level

About the Role

We are looking for an organised and detail\-oriented **Operations Sr. Executive – Agency Billing \& Monitoring** to manage billing, reconciliation, payment monitoring, attendance tracking, and agency coordination for assigned regions across US\-based daycare centres.

The role involves managing the complete monthly billing cycle, from agreement tracking and billing preparation to reconciliation, agency follow\-ups, attendance filing, and payment recording. The candidate will regularly coordinate with US\-based client centres, business owners, and agencies.

Key Responsibilities

• Track and maintain child\-level agency agreements and follow up with centres regarding upcoming expirations and renewals.
• Prepare monthly billing workings and compare them with billing system setups.
• Prepare and share suggested billing changes with centres and track responses.
• Reconcile billed amounts with actual billing after the billing run and communicate any variances.
• Reconcile agency payments against billed amounts at the child level.
• Identify and categorise payment variances and follow up with agencies regarding short payments.
• Flag family co\-pay obligations and obtain confirmation from the respective centres.
• Record agency payments in the billing system after bank clearance and internal approval.
• Monitor attendance for assigned agencies and cross\-check system records against agency portal data.
• Coordinate with centres to resolve attendance discrepancies.
• File attendance on agency portals within specified submission deadlines.
• Maintain a master tracker covering all open and closed activities throughout the monthly cycle.
• Communicate billing workings, discrepancies, follow\-ups, and updates clearly with client centres, business owners, and agencies.
• Build and maintain automated working files and trackers using **MS Excel, Power Query, and other automation tools**.

Required Skills \& Experience

• **2–6 years** of experience in Billing Operations, Accounts Receivable, Finance Operations, or Finance Back\-Office processes.
• Good understanding of basic finance concepts, including **debits \& credits, accounts receivable, billing, reconciliation, and billing adjustments**.
• Advanced knowledge of **MS Excel and Power Query**.
• Experience working with process automation tools.
• Excellent **written and spoken English**, as the role involves regular communication with US\-based stakeholders.
• Strong reconciliation, analytical, and problem\-solving skills.
• Ability to manage multiple deadlines and activities within a structured monthly billing cycle.
• Strong attention to detail and ability to coordinate with multiple stakeholders.

Good to Have

• Experience working in a **US\-based process or US working environment**.
• Familiarity with **US government/agency portals and systems**.
• Previous experience in a **BPO/KPO environment handling US clients**.
• **B.Com / M.Com / MBA Finance** qualification.
• **CA Inter / CMA Inter** candidates will be preferred.

Preferred Candidate Profile

Candidates with hands\-on experience in **Accounts Receivable, Billing Operations, Reconciliation, Payment Monitoring, Advanced Excel, and US Client Processes** will be highly preferred.

Pay: ₹40,000\.00 \- ₹70,000\.00 per month

Work Location: In person