Sr. Executive - IT Infra

· 5–7 years of relevant hands\-on experience in IT infrastructure management, Microsoft Windows Server and Linux Server administration and troubleshooting.

· Good working knowledge of LAN, switches, routers, IP addressing, TCP/IP and network troubleshooting.

· Hands\-on experience in firewall administration and troubleshooting, preferably SonicWall.

· Experience supporting call center infrastructure (optional), including Dialer systems, SIP lines and internet connectivity will be highly desirable.

· Familiarity with UPS systems, power backup arrangements and vendor\-led maintenance.

· Knowledge of data backup, antivirus/endpoint protection, patch management.

· Experience coordinating with external IT service providers and managing technical escalations.

2\. Key Roles and ResponsibilitiesA. Server and IT Infrastructure Management

· Manage, maintain and troubleshoot Microsoft Windows Server (Active Directory, DNS and Group Policy Objects).

· ViciBox Server Suite on OpenSuSE (Dialer Server).

· Monitor server performance, availability, storage, system resources and critical services.

· Manage user accounts, access permissions, shared folders and related services, including Active Directory, wherever deployed.

· Ensure regular data backups, verify backup completion and coordinate recovery activities when required.

· Perform preventive maintenance, OS updates and patching and infrastructure health checks.

B. LAN, Network and Firewall Management

· Configure, monitor and troubleshoot SonicWall Firewall, including access rules, VPN and security policies, intrusion prevention and bandwidth optimization as applicable.

· Manage and troubleshoot LAN connectivity, network switches, routers and structured cabling and Wi\-Fi access points in the premises.

· Diagnose network connectivity issues affecting desktops, servers and call center operations.

· Monitor network traffic/performance and investigate connectivity, latency and access\-related issues.

· Coordinate with internet service providers (ISPs) for prompt resolution of connectivity issues, outages and service restoration.

· Implement and monitor IT security practices, access controls, antivirus/endpoint protection and system updates.

C. Desktop and End\-User Support

· Ensure smooth functioning of approximately 100 Desktop Computers and remote computers, including operating systems, applications, peripherals and network connectivity.

· Diagnose and resolve hardware, software, printer, email login and connectivity issues.

· Establish preventive maintenance schedules for desktops and other IT equipment.

· Maintain an accurate inventory of desktops, software licenses, IP address allocations, spares, servers, networking equipment, peripherals and other IT assets.

· Ensure timely installation, configuration and replacement of IT equipment as required.

D. Email Cloud Server Management**· Email User Management, Email Service Maintenance, Security, Delivery, and Reporting.** E. Call Centre Dialer and Telephony Management (Optional and added advantage)

· Maintain and troubleshoot the call center Dialer system to ensure uninterrupted auto\-dialing call center operations.

· Diagnose Dialer\-related connectivity, configuration, system performance and user issues; coordinate with the Dialer vendor where required.

· Manage and troubleshoot and coordinate with telecom operators (ILL links, SIP trunks) and service providers for SIP/ILL line faults to maintain primary and secondary internet lines, SLA compliance, call connectivity issues and service disruptions with minimal downtime.

• *F. CCTV and Biometric and Door Access Control System Configuration, Maintenance and UPS and**

• *Power Backup Management and IT Asset and Inventory Management.**

3\. Educational Qualification· Any degree / diploma in Computer Science/ Electronics and Communication or a related field, along with either an MCSE or CCNA certification.

Pay: ₹30,000\.00 \- ₹35,000\.00 per month

Work Location: In person