Sr. Operations Manager

Job Overview

We are looking for an experienced and highly organised Senior Operations Manager to manage the backend operations, clinic infrastructure, administration, and facility management across all company branches.

The candidate will be responsible for ensuring smooth clinic functioning from an infrastructure and administrative perspective, including facility maintenance, vendor management, procurement coordination, asset management, utilities, housekeeping, compliance coordination, and operational support.

The role requires strong coordination, execution, cost\-control, and multi\-location management capabilities to ensure all clinics remain operationally efficient, well\-maintained, and compliant with company standards.

Key Responsibilities

1\. Clinic Infrastructure \& Facility Management

• Oversee the infrastructure and physical maintenance of all clinic branches.
• Ensure clinics are properly maintained, organised, and operationally ready.
• Manage repair and maintenance activities related to electrical, plumbing, civil work, air conditioning, furniture, and fixtures.
• Coordinate new clinic setup, renovation, expansion, and infrastructure development.
• Conduct regular infrastructure inspections and identify maintenance requirements.
• Ensure timely resolution of infrastructure\-related complaints across branches.

2\. Administration \& Backend Operations

• Manage overall administrative activities across all clinic locations.
• Ensure availability of essential operational supplies and administrative resources.
• Establish and implement administrative SOPs and standard operating procedures.
• Maintain proper documentation, records, and administrative reports.
• Coordinate with Branch Managers for daily administrative requirements.
• Ensure smooth coordination between corporate office and branch locations.

3\. Vendor \& Procurement Management

• Identify, onboard, and manage vendors for maintenance, housekeeping, security, and other services.
• Negotiate vendor quotations, commercial terms, and service agreements.
• Monitor vendor performance, service quality, and delivery timelines.
• Coordinate procurement of clinic furniture, equipment, consumables, and office supplies.
• Maintain vendor databases, quotations, purchase records, and payment coordination.
• Ensure cost\-effective procurement without compromising quality.

4\. Asset \& Inventory Management

• Maintain a centralised record of company assets across all branches.
• Monitor the issuance, transfer, maintenance, and return of company assets.
• Ensure proper tracking of clinic equipment, furniture, computers, and other infrastructure.
• Conduct periodic physical asset verification and audits.
• Maintain inventory records and ensure timely replenishment of essential supplies.

5\. Housekeeping \& Facility Management

• Supervise housekeeping and facility management activities across branches.
• Ensure hygiene, cleanliness, sanitation, and overall clinic presentation.
• Monitor housekeeping staff attendance, performance, and service quality.
• Ensure proper waste disposal and coordination for facility\-related services.
• Implement regular facility inspection checklists.

6\. New Clinic Setup \& Expansion

• Coordinate end\-to\-end administrative and infrastructure requirements for new clinic openings.
• Manage site readiness, furniture installation, electrical work, branding, signage, and essential equipment.
• Coordinate with contractors, architects, vendors, and internal departments.
• Prepare setup budgets and track project expenses.
• Ensure clinics are ready for operations within agreed timelines.

7\. Compliance \& Documentation

• Coordinate branch\-level documentation and administrative compliance requirements.
• Maintain records related to AMC, fire safety, building maintenance, equipment servicing, and other applicable requirements.
• Track renewal dates of licences, agreements, and facility\-related documents in coordination with the concerned departments.
• Ensure implementation of safety, hygiene, and administrative standards.

8\. Cost Control \& MIS Reporting

• Prepare and monitor branch\-wise administrative and infrastructure budgets.
• Track maintenance expenses, vendor costs, procurement, and operational expenditure.
• Identify opportunities to reduce unnecessary administrative expenses.
• Prepare monthly MIS reports covering infrastructure, assets, vendors, maintenance, and administration.
• Share regular updates and pending issue reports with management.

Required Qualifications \& Skills

• Graduate/Postgraduate in Business Administration, Operations, or Facility Management.
• 5–8 years of relevant experience in administration, facility management, or multi\-location operations.
• Experience managing multiple branches, clinics, hospitals, or corporate facilities preferred.
• Strong vendor management and negotiation skills.
• Knowledge of infrastructure maintenance and facility management.
• Experience in procurement, inventory, and asset management.
• Strong coordination, documentation, and reporting skills.
• Proficiency in MS Excel, Google Sheets, and administrative management tools.
• Willingness to travel across branches when required.

Key Performance Indicators (KPIs)

• Timely resolution of infrastructure and maintenance issues.
• Readiness and upkeep of all clinic facilities.
• Timely completion of new clinic setup projects.
• Vendor performance and cost optimisation.
• Asset tracking and inventory accuracy.
• Housekeeping and hygiene audit scores.
• Administrative expense control.
• Timely completion of AMC and maintenance renewals.
• Accuracy of administrative MIS and documentation.
• Compliance with internal operational standards.

Pay: ₹38,000\.00 \- ₹48,000\.00 per month

Work Location: In person