Sr. Service Delivery Manager role

Founded in 1976, CGI is among the world's largest independent IT and business consulting services firms. With 94,000 consultants and professionals globally, CGI delivers an end\-to\-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services, and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14\.68 billion, and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more about us at cgi.com.

Job Title: Sr. Service Delivery Manager role

Position: MCE

Experience: 10 yrs.

Job Location: Bangalore

Position ID: J1026\-2867

Work Type: Hybrid

Employment Type: Full Time / Permanent

Qualification: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

Role Summary

The Senior Service Delivery Manager is responsible for leading the successful delivery of technology solutions while ensuring customer satisfaction, operational excellence, and financial performance. The role oversees multiple delivery teams, manages customer relationships, and is accountable for delivery governance, project financials, order management, and Profit \& Loss (P\&L). Working closely with business stakeholders and support functions, the Senior Service Delivery Manager ensures delivery commitments align with business objectives and contractual obligations.

Key Responsibilities

. Lead end to end delivery across multiple teams, ensuring quality, predictable execution, and customer satisfaction.

. Build and maintain strong customer relationships, acting as the primary delivery contact.

. Own project financials, including budgeting, forecasting, revenue, costs, profitability, and P\&L management.

. Manage the end\-to\-end customer order lifecycle, ensuring orders are appropriately scoped, funded, resourced, and delivered.

. Monitor delivery performance, risks, dependencies, and financial metrics, implementing corrective actions as required.

. Lead, mentor, and develop delivery teams, fostering collaboration, accountability, and continuous improvement.

. Establish delivery governance, reporting frameworks, and performance metrics.

. Promote Agile delivery practices and operational excellence across service delivery functions.

. Ensure adherence to contractual commitments, compliance standards, and organizational policies.

. Collaborate with business, technical, and support teams to drive successful program outcomes.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

\#LI\-GB9

• *Your future duties and responsibilities**

• *Required qualifications to be successful in this role**

• *Together, as owners, let’s turn meaningful insights into action.**

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well\-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.