Sr. Service Engineer

Job Description

• *The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer\-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.**

Sr. Service Engineer

As a Senior Service Engineer, you will play a pivotal role in ensuring the optimal performance and reliability of our technical systems and services. This position demands a strong technical background combined with excellent problem\-solving skills to support our customers and internal teams effectively.

In this role, you will be responsible for diagnosing complex technical issues, performing maintenance, and implementing solutions that enhance system operations. You will collaborate closely with product development, quality assurance, and customer support teams to deliver superior service and technical expertise.

• *Your remit**

• To work earnestly to provide service support to customers to achieve customer delight and profitability for the company.
• To carry out machine Installations and commissioning
• To train customers, operators, and engineers regarding operation, preventive maintenance, etc.
• Planned/broken down maintenance of machines under warranty as well as under AMC.
• Follow up from time to time for payments and spare parts orders with customers.
• To maintain customer service records/ flies etc.
• To carry out machine Demonstration at customer end / Demo room / Exhibitions, etc.
• Timely submission of reports as desired by seniors

• *Your profile**

• Graduate in Engineering
• 8\+ years’ experience in a similar role
• Good working experience on CNC machines, preferably in the wire harness manufacturing field.
• Should possess good communication skills.
• High level of customer orientation, resilience, and teamwork

• *About Our Company:**

We are a forward\-thinking organization dedicated to delivering cutting\-edge solutions and exemplary customer service. Our inclusive work culture fosters continuous learning, innovation, and collaboration. Joining our team as a Senior Service Engineer means becoming part of a dynamic environment where your expertise will directly impact customer satisfaction and our company’s success.

We encourage applicants from diverse backgrounds to apply and are committed to creating an equitable workplace where everyone can thrive.

Information at a Glance

Posting Location: Gurgaon

Professional area: Administration/Support/Service

Career Level: Professionals

Employment Type: Fulltime

• *Do you have any questions?**

For further details, please contact

Khushboo Singh