Sr. Service Engineer

• *About Providence**
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Providence, one of the US’s largest not\-for\-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000\+ care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2\.0\. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

• *Why Us?**
• ----------

• Best In\-class Benefits
• Inclusive Leadership
• Reimagining Healthcare
• Competitive Pay
• Supportive Reporting Relation
• *Key Responsibilities**

Support and administer **Microsoft Endpoint Configuration Manager (MECM/SCCM)** and **Microsoft Intune** environments, including policies, configurations, collections/groups, and deployments.

Create, modify, test, deploy, and maintain endpoint configurations and policies in MECM and Intune.

Deploy and troubleshoot **enterprise applications** through MECM and Intune across a large Windows endpoint environment.Support and troubleshoot **Windows Autopilot** provisioning, including profile assignments, Enrollment Status Page (ESP), application installation, and enrollment failures.

Support **Windows operating system deployment (OSD)**, feature updates, quality updates, and configuration changes.Implement and maintain endpoint security configurations using **Intune security policies, security baselines and BitLocker.**Monitor and remediate device **compliance, configuration, patching, and security posture** to meet organizational standards.Support **vulnerability remediation and endpoint hardening** initiatives by deploying required configurations, patches, applications, and remediation scripts.Monitor endpoint health and troubleshoot client issues related to **MECM agents, Intune enrollment, policy processing, application deployments, Windows Updates, and device compliance**.Troubleshoot complex endpoint deployment and configuration issues using relevant MECM/Intune logs, Windows Event Logs, and diagnostic tools.Develop and maintain **PowerShell scripts** for endpoint administration, troubleshooting, reporting, and automation.Collaborate with regional IT/service desk teams, security teams, application owners, and infrastructure teams to resolve endpoint\-related issues.Participate in **on\-call/support rotations** as required and maintain technical documentation for configurations, deployments, operational procedures, and troubleshooting.

• *Required Skills****3–5 years of hands\-on experience** with Microsoft MECM/SCCM and/or Microsoft Intune, with strong practical experience in at least one and working knowledge of the other.Hands\-on experience with:MECM application/package deploymentIntune application deploymentConfiguration profiles and compliance policiesWindows AutopilotWindows Update management / patchingDevice enrollment and provisioningEndpoint troubleshootingPowerShell scriptingGood understanding of **Microsoft Entra ID (Azure AD)**, device identities, GroupPolicy, security groups, and Conditional Access concepts.Good understanding of Windows 10/11 endpoint administration and troubleshooting.Ability to analyze deployment failures using **MECM client logs, Intune diagnostics, Windows Event Viewer, and registry/configuration data**.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part\-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ\+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.