Sr. Service Engineer- RA Mines

• *We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all\-round aftermarket services and high\-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values \- Caring, Committed \& Courageous. We foster your talent, with us you shine.**

• *Job Title: Sr. Service Engineer\-Service**
• *Location: Rampura Aghucha, HZL**
• *Experience: Minimum 10 years.**
• *Industry: Mining \& Construction equipment, HEMM OEM.**
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• *Key Responsibilities / KRAs**
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• *1\. Technical Troubleshooting \& Maintenance**

• Lead hydraulic and electrical troubleshooting of HEMM and mining equipment.
• Ensure timely breakdown resolution to minimize equipment downtime.

• *2\. Failure Analysis \& Continuous Improvement**

• Analyze equipment failure data to identify trends and recurring issues.
• Conduct root cause analysis (RCA) and implement corrective and preventive actions.

• *3\. Safety, Risk \& Compliance**

• Identify hazards and perform risk assessments as per site requirements.
• Ensure strict adherence to SOPs, SMPs, and OEM safety standards with zero tolerance for safety violations.

• *4\. Team \& Resource Management**

• Lead and manage a workforce of approximately 50 personnel and 30 HEMM units.
• Allocate manpower and equipment efficiently to meet operational targets.

• *5\. Customer \& Stakeholder Coordination**

• Act as the primary interface with the customer during critical and high\-pressure situations.
• Ensure professional communication and timely reporting to management and client representatives.

• *Required Competencies**
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### **Technical Skills**

• Strong knowledge of HEMM and mining equipment systems
• Hydraulic and electrical diagnostics
• Data analysis for equipment performance and failures

### **Behavioral \& Leadership Skills**

• Team leadership and people management
• Effective communication and coordination
• Decision\-making under pressure
• Strong safety mindset and accountability for results

### **Abilities**

• Identify and report risks proactively
• Evaluate alternatives and involve relevant stakeholders in decision\-making
• Conduct performance reviews and implement corrective actions
• Clearly define roles, responsibilities, and expectations within the team

• *\#LI\-DNI**

• Come and share your courage to shine with us!*