Job Description
- *Role Summary**
- ---------------
As a Senior Agile Coach in the E2E Capability Enablement team, you will accelerate and sustain product adoption, value realization, and high‑performing ways of working across multiple B2B IT products. You will serve as both an Agile and product enablement expert, coaching teams and leaders on Agile principles and practices while acting as an end‑to‑end product SME.
You will be part of a rotating pool, embedded into priority initiatives in partnership with Delivery, Activation, UX, Engineering, Solution Architecture, Data Governance, and other CD\&AO teams. Your mission: build durable Agile capabilities, champion user‑centric adoption, and drive continuous improvement from intake through delivery and ongoing usage.
- *Key Responsibilities**
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### **Agile Coaching \& Ways of Working**
- Coach cross‑functional product, delivery, and activation teams on **Agile principles, frameworks, and practices** (Scrum, Kanban, Lean, flow‑based delivery).
- Assess current ways of working; design and implement **team‑level and portfolio‑level improvements** to planning, execution, and feedback loops.
- Facilitate Agile ceremonies and events (e.g., inception workshops, backlog refinement, sprint reviews, retrospectives, PI / quarterly planning) and mentor teams to own them over time.
- Coach Product Owners, Scrum Masters, and Delivery Leads on backlog management, prioritization, value slicing, and outcome‑based planning.
- Promote metrics‑driven delivery (e.g., cycle time, throughput, WIP, predictability, adoption metrics) and help teams use data for continuous improvement.
### **Product Adoption, Enablement \& Change Management**
- Act as an **E2E product SME** for assigned capabilities, deeply understanding workflows, personas, value streams, and adoption challenges.
- Develop and execute **product evangelism and adoption strategies** in partnership with Delivery \& Activation teams.
- Design and deliver **enablement programs** (training, office hours, playbooks, FAQ, job aids) tailored to different user groups and maturity levels.
- Lead “train‑the‑trainer” programs, building a network of **divisional champions and super‑admins** to drive local adoption and change management.
- Work with UX and product teams to capture user feedback, identify friction points, and prioritize improvements that drive usage and satisfaction.
### **Leadership Coaching \& Culture**
- Coach leaders and managers on **Agile leadership behaviors**, such as servant leadership, empowerment, and outcome‑driven decision‑making.
- Facilitate leadership workshops on value streams, portfolio prioritization, and operating‑model changes needed to support product‑centric, Agile ways of working.
- Advocate for a culture of experimentation, learning, psychological safety, and continuous improvement across teams and divisions.
### **Stakeholder Engagement \& Communication**
- Build strong relationships with stakeholders across business units, Delivery \& Activation, Engineering, UX, Data Governance, and Support.
- Provide **executive‑friendly status updates** and insights, highlighting progress, risks, and recommended actions.
- Host regular **office hours** and open forums for product teams, champions, admins, and support teams to raise questions and share feedback.
- Curate and maintain a **shared repository of Agile and product enablement assets** (playbooks, templates, training materials, communication packs).
### **Continuous Improvement \& Community of Practice**
- Contribute to and help lead the **Agile / Adoption Community of Practice**; share success stories, experiments, metrics, and best practices.
- Standardize reusable patterns for onboarding, training, champion programs, and product rollout.
- Partner with Solution Architects and Business Analysts on edge cases, error handling, monitoring, and metrics needed for stable, scalable adoption.
- *Qualifications**
- -----------------
### **Required**
- Bachelor’s degree in Business, Computer Science, Engineering, Information Systems, or related field (or equivalent experience).
- **7\+ years** of experience in Agile roles (Scrum Master, Product Owner, Agile Coach, Delivery Lead) within complex, multi‑team environments.
- Proven track record **coaching multiple teams** and stakeholders (including senior leaders) on Agile principles, frameworks, and tools.
- Experience driving **product adoption and change management** in digital / IT products or platforms.
- Strong facilitation skills: able to design and run workshops, training sessions, and retrospectives that lead to concrete outcomes.
- Excellent communication and storytelling skills; able to translate technical and process topics into business‑friendly language.
- Demonstrated ability to influence without authority, build trust, and navigate across organizational silos.
### **Preferred**
- Experience in the pharmaceutical industry and IT.
- Hands‑on experience with **scaled Agile** environments (e.g., SAFe, LeSS, Nexus, custom scaling approaches).
- Familiarity with modern product management and design practices (OKRs, discovery, journey mapping, design thinking).
- Proficiency with Agile and collaboration tools (Jira / Azure DevOps, Confluence, Miro/Mural, etc.).
- Relevant certifications (e.g., ICP‑ACC, ICP‑ATF, CSP‑SM, CSP‑PO, SAFe SPC, Certified Agile Coach, or equivalent).
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Capability Development, Change Management, Classroom Delivery, Client Counseling, Learning Design, Methodical Approach, Organizational Structures, Teaching**Preferred Skills:**
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- *Search Firm Representatives Please Read Carefully**
Merck \& Co., Inc., Rahway, NJ, USA, also known as Merck Sharp \& Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre\-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Regular**Relocation:**
- *Flexible Work Arrangements:**
Hybrid**Shift:**
- *Valid Driving License:**
- *Hazardous Material(s):**
06/18/2026* **A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.**
- *Requisition ID:**R401676