Sr. Technical Architect

Relocation Assistance Offered Within Country

Job Number \#174235 \- Mumbai, Maharashtra, India

• *Who We Are**

Colgate\-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate\-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

• *Role Summary :**

Lead the strategy, architecture, and delivery of complex Salesforce solutions for the FMCGindustry, ensuring scalable, secure, and business‑aligned CRM and customer experience platforms.

• *Key Responsibilities :**

• **Salesforce Strategy \& Architecture**

+ Lead the development of **Salesforce strategies and reference architectures**

+ Define **multi\-cloud Salesforce roadmaps** aligned with business objectives, technology landscapes, and industry best practices.

• **Solution Design \& Implementation**

+ Oversee the implementation of Salesforce solutions across **Data Cloud**, **Marketing Cloud**, **Adobe Target**, **Sales, Marketing Activation tools** and other Salesforce products

+ Ensure solutions are **scalable, maintainable, and aligned** with enterprise architecture standards

+ Building Proof\-Of\-Concept (POC) to demonstrate working model

+ Omni channel marketing experience (email, sms, whatsapp, social media)

• **Integration \& Data Architecture**

+ Integrate Salesforce applications with external systems using robust **identity and access management**, **data architecture**, and **best\-practice integration patterns** (API\-led, event\-driven, batch, etc.).

+ Work with **data lakes (Snowflake)**, **data platforms**, **ERP or back\-office systems**, **LMS systems**, **Loyalty Management,** **analytics tools** (e.g., Domo, Tableau, Power BI), **cloud platforms** (primarily GCP), **Cloud Run**

+ Familiarity with platform authentication patterns (SAML, SSO, OAuth)

+ Knowledge of data integration tools and experience integrating

• **Secure \& Scalable Application Development**

+ Architect and guide the build of secure, scalable applications using **sharing and security models**, **Lightning Web Components (LWC)**, **Apex**, **Flow Builder**, and related Salesforce development tools.

+ Enforce **coding standards**, **governance**, and **performance best practices**.

• **Platform Governance \& DevOps**

+ **DevOps** practices (CI/CD, automation, release management) on the Salesforce platform.

+ Define governance models for **environments**, **change management**, and **platform adoption**.

• **Stakeholder Management**

+ Engage with **business stakeholders** to understand strategic business needs, present solution options, and manage expectations.

+ Serve as a **trusted advisor**, building long\-term, trust\-based relationships and guiding digital transformation journeys.

• **Business Development \& Account Growth**

+ Lead **business development and sales activities** to generate new opportunities and expand existing relationships within target accounts.

+ Contribute to **proposals, solution demos, and executive presentations** to support deal pursuits.

• **Delivery Leadership \& People Management**

+ Manage **project teams, vendors, budgets, timelines, and quality assurance** activities to ensure successful delivery.

+ Lead the delivery of **high\-quality solutions** that meet and exceed client expectations.

+ Support the **professional development** of team members through coaching, mentoring, and constructive feedback.

• **Thought Leadership \& Knowledge Management**

+ Stay current on **Salesforce**, **CRM**, and **industry trends**, and translate them into actionable recommendations for clients.

+ Contribute to the firm’s **intellectual capital** by creating knowledge assets, playbooks, and accelerators on internal content platforms.

• *Required Skills \& Qualifications**

• Bachelor’s degree in Computers science, Information technology or a related field.
• Minimum years of experience: At least 8\+ years in the relevant field.

• **Salesforce Certifications**

+ **Salesforce Application Architect** and **System Architect** certifications (or equivalent experience with a clear path to achieving them).

• **Solution \& Delivery Experience**

+ Proven experience leading and delivering **complex Salesforce solutions** using **Sales Cloud**, **Service Cloud**, **Marketing Cloud**, and related products for **5–10\+ clients** in **FMCG** industries.

• **Integration \& Ecosystem Expertise**

+ Hands\-on experience integrating Salesforce with

• **Data platforms** and **data lakes**
• **ERP or core enterprise systems**
• **LMS, Loyalty systems**
• **Analytics platforms**
• At least one major **public cloud provider**

• **Market \& Regional Experience**

+ Strong understanding of the **CRM market and competitive landscape** (Salesforce, SAP, Microsoft Dynamics, Oracle, Zoho, etc.)

• *\#LI\-HR1**

• *\#colgateemployee, \#teamcolgate, \#wearecolgate, \#buildafuture, \#CPValues**

• *Our Commitment to Inclusion**

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

• *Equal Opportunity Employer**

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

\#LI\-Hybrid