Sr. Technical Support Engineer

Location:\- Hyderabad

Exp:\- 3\-5 Years

5 days working

Candidate should have good communication Skills.

• Provide technical support to customers regarding hardware and software issues.
• Diagnose and resolve technical problems related to Windows and Mac operating systems.
• Experience in Ticketing tools: Services now, NMS or etc.
• Troubleshoot network issues and assist with network configurations routing \& switching.
• Respond to customer queries and provide step\-by\-step instructions.
• Maintain accurate records of customer interactions in the ticketing system.
• Escalate unresolved issues to the appropriate teams
• Perform remote support for customers.

Pay: ₹20,000\.00 \- ₹35,000\.00 per month

Benefits

• Health insurance
• Leave encashment
• Life insurance
• Paid time off
• Provident Fund

Work Location: In person