Sr Tower Lead (Tools & Automation)

Noida, Uttar Pradesh

Job Summary

• *Job Description:** VDI Practice Expert / Solution Architect

• *Role:** VDI Practice Expert / Solution Architect

• *Practice:** Digital Workplace / End User Computing

• *Experience:** 10–15 years overall, with strong hands\-on experience in VDI, DaaS, Azure Virtual Desktop, Windows 365, and Citrix , VMware technologies

• *Work Mode:** Customer\-facing / Hybrid as required

About the Role

We are hiring a strong VDI Practice Expert / Solution Architect who can work closely with customers, understand their business and technical needs, and design modern virtual desktop and digital workplace solutions. The ideal candidate should be hands\-on with Microsoft Azure Virtual Desktop, Windows 365, Citrix technologies, automation, DevOps, integrations, and AI\-led operations. Ths role is best suited for someone who can combine deep technical knowledge with excellent communication, documentation, and customer\-facing consulting skills.

Key Responsibilities

Engage with customers to understand business requirements, user needs, applications, security expectations, and operational challenges.

Design scalable and secure VDI, DaaS, Azure Virtual Desktop, Windows 365, and Citrix solutions.

Innovation with niche product evaluation for the customer value added services.

Prepare solution design documents, architecture diagrams, migration plans, implementation plans, effort estimates, and technical proposals.

Lead or support customer workshops, solution presentations, technical discussions, RFP responses, and proof\-of\-concept activities.

Provide hands\-on implementation and troubleshooting support across AVD, Windows 365, Citrix Virtual Apps and Desktops, Citrix DaaS, FSLogix, image management, networking, identity, and endpoint services.

Build automation and DevOps\-led deployment models using PowerShell, Azure DevOps, GitHub Actions, Terraform, Bicep, ARM templates, REST APIs, and reusable scripts or modules.

Integrate VDI and digital workplace solutions with ServiceNow, Microsoft Intune, Microsoft Entra ID, Microsoft Graph, monitoring tools, security platforms, enterprise browser, ZTNA, and ITSM workflows.

Apply AI, AIOps, Copilot, analytics, and intelligent automation concepts to improve monitoring, ticket reduction, self\-healing, user experience, capacity planning, and proactive remediation.

Create reusable practice assets such as reference architectures, assessment templates, migration playbooks, automation scripts, DevOps templates, SOPs, and best\-practice guides.

Work with cloud, network, security, endpoint, automation, DevOps, AI, and service management teams to deliver integrated customer solutions.

Key Responsibilities

Required Skills

Strong hands\-on experience with Microsoft Azure Virtual Desktop, Windows 365 Cloud PC, Azure infrastructure, networking, monitoring, and security.

Strong knowledge of Citrix Virtual Apps and Desktops, Citrix DaaS, Citrix Cloud, StoreFront, Delivery Controllers, Machine Catalogs, Delivery Groups, Citrix ADC / NetScaler, HDX, and profile management.

Experience with FSLogix, golden image management, application delivery, desktop optimization, patching, scaling, and user profile management.

Good understanding of Microsoft Entra ID, Active Directory, Group Policy, Conditional Access, MFA, RBAC, Microsoft Intune, and hybrid identity models.

Hands\-on automation experience using PowerShell, Azure CLI, REST APIs, Azure Automation, Logic Apps, Azure Functions, or equivalent tools.

Experience or strong exposure to DevOps and Infrastructure as Code using Azure DevOps, GitHub Actions, Terraform, Bicep, ARM templates, Git, CI/CD pipelines, approval gates, and release management.

Ability to integrate workplace services with ServiceNow, Intune, Entra ID, Microsoft Graph, monitoring platforms, security tools, enterprise browser, ZTNA, and ITSM workflows.

Exposure to AI / AIOps use cases such as intelligent ticket classification, anomaly detection, self\-healing, synthetic monitoring, user experience analytics, and automated remediation.

Strong troubleshooting, documentation, communication, and stakeholder management skills.

Skill Requirements

Good to Have

Experience working in a consulting, system integrator, managed services, product engineering, or practice team environment.

Experience supporting enterprise customers through assessment, solution design, migration, implementation, automation, integration, and operations.

Knowledge of secure digital workplace capabilities such as enterprise browser, secure internet access, ZTNA, SaaS access security, observability, and endpoint security.

Experience creating reusable accelerators, automation modules, DevOps templates, SOPs, reference architectures, and practice assets.

Relevant Microsoft, Citrix, Azure, Intune, security, automation, or ITIL certifications.

Other Requirements

Ideal Candidate Profile

Customer\-facing solution architect with strong communication and presentation skills.

Hands\-on technologist who can design as well as deploy VDI and digital workplace solutions.

Comfortable preparing solution design documents, architecture diagrams, implementation plans, and customer presentations.

Strong problem solver with the ability to work across cloud, security, network, endpoint, automation, DevOps, AI, and service management teams.

Passionate about building modern, differentiated, automation\-led, and AI\-enabled workplace solutions.

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