ServiceNow has an opening for a Staff Inbound Product Manager focused on CRM contact center omni-channel and workforce engagement management. Based in Hyderabad, Telangana, India, this full-time position involves managing products related to customer relationship management, multi-channel contact center operations, and WEM solutions. The Staff Inbound Product Manager will handle product strategy, roadmap definition, and stakeholder collaboration to improve WEM capabilities. Key duties include gathering user requirements, prioritizing features, and ensuring seamless omni-channel experiences. This role calls for a seasoned product manager with expertise in CRM and WEM domains. Located in Hyderabad, it provides an opportunity to work on advanced service management platforms. The full-time employment status allows comprehensive involvement in product development and launch, contributing to ServiceNow's innovative offerings.
Unicorn Workforce · Remote