ServiceNow is looking for a full-time Staff Inbound Product Manager in Hyderabad, Telangana, to focus on CRM Contact Center Omni-Channel within the Workforce Engagement Management (WEM) suite. This role is pivotal to driving customer success by shaping the product roadmap. The manager will be responsible for defining product strategy, gathering and prioritizing customer and market requirements, and working closely with engineering, design, and go-to-market teams to deliver innovative features. A核心 focus will be on enhancing omni-channel routing, agent productivity, and overall workforce management capabilities. Candidates must have extensive experience in product management for SaaS or contact center technologies, a strong analytical mindset, and the ability to translate complex business needs into technical specifications. Effective communication and leadership skills are necessary to guide cross-functional teams and influence the product's direction.
Senior Network Engineer
Career Hotspot & Services · KA, IN