Saviynt's AI\-powered identity platform manages and governs human and non\-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
As a Senior or Staff Platform Support Engineer in our SRE Operations team, you will be a key player in ensuring the smooth, 24x7x365 operation of Saviynt’s Enterprise Identity Cloud. This role focuses on maintaining the stability, performance, and reliability of our platform, with a strong emphasis on network layer setup, support, and operational ownership. You will be working closely with other operations team members, development, and cloud engineering to resolve issues, implement improvements, and provide exceptional outcomes. This is an opportunity for someone who enjoys operational challenges and problem\-solving in a dynamic cloud environment and wants to see their work through to completion.
- *WHAT YOU WILL BE DOING**
- *Customer Communication**
- Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions.
- Drive Customer Satisfaction through timely \& quality communication for any critical situation where advanced support is needed.
- Go the extra mile during crunch situations and lead the team in Sev1 scenarios, followed by detailed documentation and proactive communication.
- Able to review customers’ network architectures and provide solutions that work well with Saviynt’s tech stack.
- *Troubleshooting Skills**
- Troubleshooting of customer\-reported incidents and system alerts in the areas of Networking domain expertise
- Identify, debug, and troubleshoot break\-fix issues for quick resolution.
- Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
- Setting up Saviynt’s in\-house connectivity solutions, along with IPsec and other connectivity modes, and guiding the team all along.
- Respond and resolve issues within agreed service levels.
- *Collaboration \& Knowledge Sharing**
- Be well organized as a lead (or an acting lead) and keep operational control of customer incidents and service requests.
- Prepare and publish technical documents for the standard operating procedures.
- 7\-10 years of hands\-on experience in supporting a Networking environment.
- Utilize packet capture tools (e.g., Wireshark) and advanced TCP/IP analysis to troubleshoot complex network issues effectively.
- Administer and provide comprehensive support for cloud networking infrastructures within AWS and Azure environments, including VPCs, VNets, subnets, routing protocols, and gateways.
- Configure and maintain robust network security policies, firewalls, and access controls to protect company systems.
- Collaborate effectively with cross\-functional teams to identify and troubleshoot complex application and network performance issues.
- Perform comprehensive root cause analysis (RCA) for network\-related incidents to ensure long\-term resolution.
- Develop and maintain detailed technical documentation for network architecture, configurations, and standard operating processes.
- Ensure the high availability, scalability, and security of all network systems through proactive monitoring and evaluation.
- Ability to lead a team of engineers and senior engineers who may or may not be networking specialists.
- In\-depth experience with VPNs, routers, and other physical hardware.
- Installing and configuring network equipment, troubleshooting networks with Wireshark, and analysing captured logs to troubleshoot network issues.
- *Must Have Requirements:**
- Bachelor's degree in network engineering, computer science, information technology, or a related field
- Cisco Certified Network Associate (CCNA) and/or CCNP certification
- *If required for this role, you will:*** Complete security \& privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
\> Data Classification, Retention \& Handling Policy
\> Incident Response Policy/Procedures
\> Business Continuity/Disaster Recovery Policy/Procedures
\> Mobile Device Policy
\> Account Management Policy
\> Access Control Policy
\> Personnel Security Policy
\> Privacy Policy
Saviynt is an amazing place to work. We are a high\-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! ***Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.***
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.