Student Relations Executive

We are looking for a responsible, patient, and professional **Student Relations Executive** to manage student and parent communications, handle complaints, coordinate with internal departments, and maintain positive relationships with students.

The ideal candidate should have excellent communication skills, a **positive attitude, strong situation\-handling abilities, and the patience to handle difficult conversations politely and professionally**. The candidate must be capable of managing sensitive student concerns, addressing complaints calmly, and providing appropriate updates through consistent follow\-ups.

Key Responsibilities

• Handle inquiries, complaints, and concerns from students and parents through phone calls, WhatsApp, and other communication channels.
• Demonstrate strong situation\-handling skills by addressing challenging student and parent concerns calmly, patiently, politely, and professionally, while maintaining a positive attitude and ensuring respectful communication**.**
• Maintain a positive attitude and communicate politely, even when dealing with students or challenging situations.
• Listen carefully to student concerns, understand the situation, and respond with appropriate solutions or guidance.
• Manage refund\-related inquiries and communicate refund status based on confirmed updates from management and the accounts department.
• Coordinate with the accounts, academic, operations, and management teams to resolve student issues.
• Follow up regularly on pending complaints, refund requests, and unresolved student queries.
• Demonstrate excellent conflict\-resolution and problem\-solving skills when handling sensitive or challenging situations.
• Maintain accurate records of student interactions, complaints, follow\-ups, and resolutions.
• Ensure timely communication and provide students with appropriate updates.
• Escalate complex issues to the relevant department or management when necessary.
• Maintain confidentiality while handling student information, financial records, and sensitive communications.

Requirements

• Any degree
• Excellent verbal and written communication skills.
• Strong situation\-handling skills and the ability to remain calm under pressure.
• A positive, patient, empathetic, and professional attitude.
• Ability to handle difficult conversations politely without becoming defensive or argumentative.
• Excellent interpersonal skills and the ability to manage frustrated or dissatisfied students professionally.
• Strong problem\-solving, conflict\-resolution, and decision\-making abilities.
• Ability to listen actively, understand concerns, and respond appropriately.
• Basic knowledge of MS Excel, Zoho Sheet, or similar tools.
• Strong organizational skills and consistent follow\-up abilities.
• Ability to coordinate effectively with different departments.
• Previous experience in student relations, customer service, public relations, or complaint handling is an advantage.

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Benefits

• Cell phone reimbursement

Work Location: In person