Student Services Executive

• *JOB DESCRIPTION**

• *Student Services Executive / Student Services Officer**

• *Organisation:** ICAT – Design \& Media College
• *Department:** Student Services / Student Affairs
• *Location:** Chennai
• *Reporting To:** Head – Student Services / Campus Head / Principal

• *1\. Job Purpose**

To provide comprehensive support to students throughout their academic journey by ensuring a positive student experience, addressing student queries and grievances, coordinating academic and administrative services, and facilitating effective communication between students, faculty, parents and management.

• *2\. Key Roles \& Responsibilities**

• *A. Student Support \& Relationship Management**

• Serve as the primary point of contact for students regarding academic and non\-academic matters.
• Assist students with queries related to admissions, academics, attendance, examinations, fees and campus facilities.
• Build positive relationships with students and ensure a supportive campus environment.
• Address student concerns and grievances promptly and escalate critical issues to the appropriate authorities.
• Maintain regular communication with students and parents wherever required.

• *B. Academic Coordination**

• Coordinate with faculty members and academic departments to resolve student\-related academic issues.
• Monitor student attendance, academic progress and participation.
• Follow up with students regarding absenteeism, academic backlogs and performance concerns.
• Coordinate internal examinations, assessments, academic schedules and student activities.
• Support students in accessing learning resources and academic services.

• *C. Student Administration \& Documentation**

• Maintain student databases, personal records and academic documentation.
• Coordinate student ID cards, certificates, bonafide letters and other student\-related documents.
• Maintain records of student requests, complaints, feedback and resolutions.
• Ensure timely updating of student information in the ERP / Student Management System.
• Prepare daily, weekly and monthly student service reports.

• *D. Student Engagement \& Campus Activities**

• Organise student orientation, induction programmes, workshops, seminars and campus events.
• Coordinate student clubs, cultural activities and extracurricular programmes.
• Encourage student participation in institutional activities and initiatives.
• Collect student feedback and recommend improvements in student services.

• *E. Student Retention \& Welfare**

• Identify students who require additional support due to attendance, academic performance or personal concerns.
• Conduct regular follow\-ups with students to improve engagement and retention.
• Coordinate with counselling, placement and academic teams to address student requirements.
• Support student welfare initiatives and ensure a safe and inclusive learning environment.

• *F. Coordination \& Reporting**

• Coordinate with Admissions, Academics, Examination, Accounts, Placement and Administration departments.
• Ensure timely resolution of student service requests.
• Maintain service records and monitor turnaround time for student queries.
• Submit periodic reports to the reporting authority.

3\. Educational Qualification

• Bachelor's Degree in any discipline.
• Master's Degree in Management, HR, Psychology or Education will be an added advantage.

4\. Experience

• 2–5 years of experience in Student Affairs, Student Services, Academic Administration, Education Counselling or College Administration.
• Experience in a higher education institution will be preferred.

5\. Required Skills \& Competencies

• Excellent communication and interpersonal skills.
• Strong student relationship management skills.
• Problem\-solving and grievance\-handling abilities.
• Good coordination and administrative skills.
• Proficiency in MS Office, Excel and ERP systems.
• Ability to manage multiple responsibilities and deadlines.
• Empathy, patience and a student\-centric approach.
• Strong documentation and reporting skills.

6\. Key Performance Indicators (KPIs)

• Student query resolution within the prescribed turnaround time.
• Student satisfaction and feedback scores.
• Student grievance resolution and closure rate.
• Attendance monitoring and follow\-up effectiveness.
• Student retention and engagement levels.
• Accuracy and timely maintenance of student records.
• Successful coordination of student activities and events.
• Timely submission of student service reports.

7\. Job Expectations

The incumbent is expected to ensure seamless student support services, maintain effective coordination across departments and contribute towards improving student satisfaction, engagement, retention and the overall campus experience.

Pay: ₹20,000\.00 \- ₹30,000\.00 per month

Work Location: In person