Supervisor-Front Desk

• *Additional Information**

• *Job Number**26088635

• *Job Category**Rooms \& Guest Services Operations

• *Location**ECR\-OMR Junction ECR Road, Chennai, Tamil Nadu, India, 603104

• *Schedule**Full Time

• *Located Remotely?**N

• *Position Type** Non\-Management

• *POSITION SUMMARY**

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest\-related issues. Process all guest check\-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check\-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold\-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check\-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*

시대를 초월한 클래식이 현대적인 디테일로 완성된 곳. 비즈니스와 즐거움이 만나는 곳. 전 세계 여행자가 언제든 현지를 경험할 수 있는 곳. 팀의 일원이 되시면 모든 사람을 환영하고, 서로를 지원하며, 모든 호텔들을 중요시 여기는 포포인츠 바이 쉐라톤 커뮤니티의 일원이 되실 수 있습니다. 우리는 고객이 필요로 하는 것을 간단명료하면서도 정확하게 제공합니다. 친절하고 진실하며 친근한 분위기의 환경에서 고객을 편안하게 맞이할 수 있는 기회를 잡고자 한다면 포포인츠 팀에 합류하세요. 포포인츠에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오**에 합류하게 됩니다**. 최선을 **다해 일하고**, 목표**를 향해** 달리며, 훌륭한 글로벌 팀**의 일원으로**최고의 나를 만들고 싶다면 포포인츠의 문을 두드리세요.