Blue Yonder WMS (WMS – Warehouse Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements.
Individual will work with region customers/stakeholders to understand the request, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
Individual to gather and understand the technical reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs (Service Level Agreements).
Document learnings and create knowledge articles for repeated cases.
Replicate and maintain customer environments.
Maintain knowledge of customer solution architecture and integration points
Maintain sense of urgency and swiftness with all customer interactions
Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow\-up until closure.
Interact with internal and external stakeholders and reports to management.
Identify areas of improvement and scope of automation on routine tasks or activities
Individuals should be passionate about working with new technologies and products.
*What we are looking for:**
Bachelor’s degree (STEM preferred) and minimum 3 to 4 years.
Experience in working as a team.
Good Communication and Strong Analytical Skills
Experience in working with SQL/Oracle DB complex queries.
Fair understanding on Supply Chain domain
Experience in Support Engineering roles
Possess Strong Techno\-Functional Expertise
Tech Savvy able to adapt to any technology faster.
Individual who can provide technical and solution support during Critical/Major issues.
Experience with varied tools such as AppD \& Splunk, Service Now
Flexible to work in shifts timings.
+ Shift 1 \- 6 am to 3 pm.
+ Shift 2 – 2 pm to 11 pm.
+ Shift 3 – 10 pm to 7 am.
*Our Values**
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Demonstrate ability to learn quickly, have good interpersonal \& communication skills– verbal and written.
Drive architecture and designs to become simpler, more robust, and more efficient.
Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers