Support Executive

• **We're Hiring: Support Executive***

• *Note: This is an On\-Site job Location: Chennai**

Experience: 0 \- 1 year

• *Company:** ***Kanishka Software Private Limited***

• *About us:**

Kanishka Software Private Limited is a technology solutions firm established by a team of professionals with extensive experience in Business process consulting and software development.

• *Responsibilities:**

• Manage Application implementation and training at the site Resolving IT issues in a timely manner.
• Communicating with coworkers to diagnose the problem.
• Troubleshooting and resolving issues with our IT systems when they arise.
• Monitor Customer complaints and reach out to provide assistance.
• Resolves tickets representing staff\-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Ensuring that the most critical issues are resolved first.
• Documenting common support procedures Reports submission on time Work closely with the development team to ensure that the software meets the specified requirements.
• Providing feedback and recommendations for improvement.

• *Requirements:**

• 0 \- 1 year of experience in an IT support role or similar position.
• Strong knowledge of computer hardware and software
• Proficient in troubleshooting and resolving technical issues.
• Familiarity with operating systems such as Windows, macOS, and Linux.
• Experience with Active Directory, user account management, and password resets.
• Excellent communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.
• Proficient in Microsoft O365\.

Pay: ₹15,000\.00 \- ₹18,000\.00 per month

Benefits

• Provident Fund

Application Question(s)

• Do you have any knowledge in handling customer queries or resolving issues?
• Do you have basic knowledge or hands\-on experience in hardware and software troubleshooting?
• Have you been involved in application implementation, support, or ticket handling?
• Are you comfortable working from the client’s location (on\-site role)
• How many years of experience your have?
• What is your current CTC?
• What is your expected CTC?
• We must fill this position urgently. Can you start immediately?

Work Location: In person