Support Lead

Bengaluru, Karnataka

Job Summary

Provide senior SAP development support for the AMS tower by resolving defects, delivering minor enhancements and maintaining custom SAP applications across Sonova's SAP core and add\-on ecosystem.

SAP technical domain, ABAP/Fiori custom development, interfaces, forms, reports, workflows, Gateway/OData, SAP Solution Manager documentation and production support for Finance, Operations, OTC and MM/PP processes.

Key Responsibilities

Develop, troubleshoot and enhance ABAP objects, custom reports, forms, interfaces, conversions, enhancements, workflows and user exits/BAdIs in line with Sonova coding standards.

Resolve L2/L3 incidents and defects linked to custom SAP development, prioritising service continuity and SLA adherence for business\-critical processes.

Support minor enhancements, service requests and small changes from design through build, unit testing, transport and deployment.

Perform root\-cause analysis for recurring development issues, recommend permanent fixes and update runbooks/SOPs to support shift\-left execution.

Skill Requirements

Mandatory skills

ABAP and ABAP OO

S/4HANA/ECC custom development

Debugging and performance tuning

BAdI/user exits/enhancement framework

IDoc/RFC/BAPI/OData basics

SAP Gateway and Fiori integration awareness

• *SAP forms:** Smart Forms/SAPscript/Adobe Forms

Transport and release management

ServiceNow/Jira/Solution Manager working knowledge

Optional / preferred skills

SAPUI5/Fiori development

CDS views/AMDP/HANA SQLScript

Boomi or SAP PI/PO integration awareness

Tricentis test support

GenAI ABAP coder or SAP BTP automation exposure

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