Support Lead

• *Job Summary**
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• *Experience: \- 4 to 6\+\+ years of exp in MF Support**

• *Key Responsibilities**
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• *Experience: \- 4 to 6\+\+ years of exp in MF Support**

• *Skill Requirements**
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• Coding experience in one or more of the following: COBOL, JCL, EZYTRIEVE , REXX
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
• Experience in a SRE role or related field.
• Hands on Experience in Supporting the Mainframe and Microfocus based Applications.
• Experience troubleshooting issues in large complex infrastructure.
• Basic Knowledge/Understanding of working of IBM MQ.
• Experience in Monitoring tools such as Splunk, Dynatrace.
• Good with writing complex SQL Queries and knowledge of Oracle, DB2, Postgres Databases.
• Working knowledge of Schedulers like OPC and TWS, version Control tool \- Endeavor and BitBucket
• Basic knowledge or Experience with Java, J2EE, WebServices (SOAP/REST), Spring/Spring Boot is a plus.
• Experience in production support environments and ITIL processes.
• Understanding of:
• + Client\-server relationships

+ Network concepts (Layer 1 to Layer 3\)

+ Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps).

+ Load balancers and application firewalls.

+ Operating System navigation.

+ Logging and monitoring methods, standards, and tools.

+ High availability and business continuity planning

+ Caching concepts

+ Configuration management

• *Great to have:**

• Hands\-on experience in supporting applications on Linux Platform.
• Knowledge of emerging technologies, various platforms, tools and products and their respective applications.
• Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL handshake, SSH keys, symmetric and asymmetric encryptions

• *Must Have Skill**
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DynaTrace,Endevor,Job Control Language (JCL),REXX,Splunk,COBOL

• *Good to Have Skill**
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• *Other Requirements**
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