System Administrator/Business Analyst

• *About the Role**

We are looking for a proactive and technically skilled System Administrator / Business Systems Analyst to manage, support, and optimize our IT infrastructure and enterprise business applications. The ideal candidate will have hands\-on experience administering Salesforce CRM and Oracle NetSuite ERP, while partnering with business stakeholders to improve processes, automate workflows, and ensure seamless day\-to\-day system operations.

Key Responsibilities

• Install, configure, and maintain servers, workstations, and network infrastructure to ensure optimal performance and availability.
• Manage and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and Azure Active Directory.
• Monitor network performance, diagnose and resolve connectivity issues, and oversee the maintenance of firewalls, switches, and routers.
• Administer and support NetSuite and Salesforce platforms, including user management, configuration, and basic troubleshooting.
• Implement and enforce IT security policies, including patch management, access controls, and backup and recovery procedures.
• Deliver technical support and training to end users across the organisation, ensuring timely resolution of issues.
• Maintain accurate and up\-to\-date documentation for systems, configurations, and IT procedures.
• Liaise with vendors and third\-party service providers to coordinate support, procurement, and service delivery.
• Configure and administer Salesforce users, roles, profiles, permission sets, and security.
• Develop reports, dashboards, and automation to support Sales and Operations.
• Manage data imports, exports, cleansing, and governance.
• Support Salesforce enhancements, testing, and release management.
• Configure dashboards, Suite Analytics reports, and business workflows.
• Support Finance, Procurement, Inventory, and Operations teams.
• Monitor platform performance and recommend process improvements.

Business Systems Analysis

• Gather and document business requirements from stakeholders.
• Analyze existing workflows and identify opportunities for automation and optimization.
• Translate business requirements into scalable system solutions.
• Prepare functional specifications, process documentation, SOPs, and user guides.
• Coordinate User Acceptance Testing (UAT) and production deployments.

Integration \& Support

• Support integrations between Salesforce, NetSuite, Microsoft 365, and third\-party applications.
• Monitor integration jobs and resolve synchronization issues.
• Provide Level 1 and Level 2 application support.
• Train end users and deliver ongoing system guidance.
• Work with vendors and development teams on system enhancements.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, MIS, or a related field.
• 2–5 years of experience in System Administration, IT Administration, Business Systems, ERP, or CRM Administration.
• Hands\-on experience with Salesforce and/or Oracle NetSuite.
• Strong understanding of business processes across Sales, Finance, and Operations.
• Excellent troubleshooting, analytical, and problem\-solving skills.
• Strong verbal and written communication skills.

Preferred Qualifications

• Relevant certifications such as Microsoft Certified: Azure Administrator, CompTIA Network\+, or
• CompTIA Security\+.
• NetSuite or Salesforce Administrator certification is a plus.
• Experience with virtualisation technologies (e.g., VMware, Hyper\-V).
• Prior experience working with third\-party vendors and managed service providers

Pay: ₹30,000\.00 \- ₹60,000\.00 per month

Ability to commute/relocate

• Zirakpur, Punjab (Zirakpur): Reliably commute or planning to relocate before starting work (Preferred)

Experience

• System administration: 2 years (Preferred)

Language

• English (Preferred)

Shift availability

• Night Shift (Preferred)

Work Location: In person