System Administrator L0

• *Job Information**
• ------------------

• Date Opened 10/14/2026
• Industry IT Services
• Job Type Full time
• City Chennai
• State/Province Tamil Nadu
• Country India
• Zip/Postal Code 600041
• *Job Description**
• ------------------

Junior System Admin

Experience: Fresher

Location: Chennai (Work from Office)

Employment Type: Full Time

We are looking for an IT Support Executive to handle front\-end IT support at our Chennai office,

serving approximately 200\+ employees with 90 average daily on\-site users.

This role is the first point of contact for all end\-user IT requests — from password resets to workstation setup to basic troubleshooting.

The ideal candidate is approachable, responsive, and reliable.

You should be comfortable handling a high volume of requests, updating tickets promptly, and escalating issues

Key Responsibilities

• End\-User Support \& Ticketing (50%)
• Serve as the first point of contact for all IT support requests at the Chennai office
• Handle ticket queue in Zoho Desk — log, categorize, resolve, and close tickets within defined
• SLAs
• Resolve common issues: password resets, account unlocks, printer/scanner problems,
• connectivity issues, email setup
• Update every ticket with resolution notes before closing — no ticket closed without
• documentation
• Escalate unresolved issues to L1/L2 team members with clear details of troubleshooting
• already done
• B. Workstation \& Device Management (25%)
• Set up workstations for new joiners — desk, system, peripherals, software installation, access
• verification
• Handle laptop/desktop hardware issues — coordinate with Store team for repairs or
• replacement
• Assist with conference room setup, video conferencing equipment, and AV support
• Manage peripheral inventory — keyboards, mice, monitors, cables, adapters
• Support employee offboarding — collect devices, verify asset returns, update records
• C. Access \& Account Support (15%)
• Assist with basic access requests — Wi\-Fi setup, VPN configuration, email setup on mobile
• devices
• Support access card provisioning and basic onboarding IT tasks under guidance from L1/L2
• team
• Maintain a log of all access changes and new joiner setups for audit compliance
• D. Office IT \& Facility Support (10%)
• Ensure printers, scanners, and shared devices are operational across all floor areas
• Report and follow up on network or infrastructure issues with the technical team
• Support basic housekeeping of IT assets — stickering, labelling, organizing IT store
• Assist with any ad\-hoc IT tasks assigned by the IT Operations Lead

Required Skills \& Experience

• Must Have 0–1 year experience in IT helpdesk, desktop support, or similar role (freshers with strong

aptitude considered)

• Bachelor's degree in IT, Computer Science, or related field
• Basic knowledge of Windows 11, MS Office, email clients, and common enterprise applications
• Ability to troubleshoot basic hardware and software issues
• Good communication skills in English and Tamil
• Comfortable handling a high volume of user requests in a fast\-paced environment
• Reliable, punctual, and responsive — this role requires consistent on\-site presence
• Good to have Experience with ticketing systems
• Basic understanding of Active Directory — user accounts, password resets
• Experience with endpoint management tools
• Any IT\-related certification or diploma
• This is a front\-facing role. The right person must be approachable, responsive, and dependable:
• Responsive — acts on requests quickly, doesn't let tickets sit unattended
• User\-friendly — communicates clearly with non\-technical users without jargon
• Reliable attendance — consistent on\-site presence is essential for front\-end support
• Documentation habit — updates tickets and records without being reminded

Team player — works well with L1/L2 team, escalates cleanly, and follows through

Join OptiSol and grow your career with us — Apply today.

talent@optisolbusiness.com

• *"This Isn't Just a Career. It's Your Chance to Change the Game."**