System Engineer I - EDI Support Specialist, SQL

Scope

• As an EDI Support Specialist, you'll play a key role in ensuring the seamless exchange of business\-critical data between our organization and customers.
• You'll troubleshoot EDI transactions, perform SQL\-based data analysis, resolve production issues, and collaborate with cross\-functional teams to keep business operations running smoothly.
• This is a great opportunity to work with enterprise integration technologies, solve real\-world business challenges, and make a direct impact on customer success.

What you’ll do

• Monitor and support daily EDI production operations.
• Investigate and resolve EDI transaction failures within SLA.
• Perform SQL queries for data validation, troubleshooting, and analysis.
• Monitor application alerts and production queues.
• Collaborate with development teams for root cause analysis and permanent fixes.
• Communicate effectively with customers regarding incidents and resolutions.

What we are looking for

• Bachelor's degree with 1 to 3 years of experience in customer support role and related technologies.
• Ready to work on 24/7 shift (rotational shift)
• Resolve production incidents within defined SLAs.
• Demonstrate strong troubleshooting and analytical skills.
• Minimize recurring production issues through effective root cause analysis.
• Deliver accurate SQL analysis and data validation.
• Build positive relationships with customers and internal stakeholders.
• Maintain high\-quality documentation.

• *Our Values**

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.