Wells Fargo is seeking a Systems Operations Manager. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow
*In this role, you will:**
Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
Engage stakeholders and internal partners associated with the Systems Operations functional area
Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
Collaborate and consult with analysts, Information Technology personnel, or vendors
Manage mid to highly experienced analysts
Manage allocation of people and financial resources for Systems Operations
Mentor and guide talent development of direct reports and assist in hiring
*Required Qualifications:**
5\+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2\+ years of Leadership experience
*Desired Qualifications:**
Responsible for helping to drive resolution for **all incidents** within the APAC region. This will include hands on participation in major incidents and ensuring other incidents are covered by the team
Responsible for collating all continual service improvement items across all APAC major incidents and liaising with problem management to accurately document and hand over CSI tasks
Responsible for collating regional incident metrics/remediation tasks and analysis for the EMEA region
Lead resolution of complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
Drive resolution of incidents with reputational, regulatory, compliance, customer, or business impact that require an immediate coordinated response and timely communications
Partner with Incident Communicator, Platform, and Business teams in driving resolution activities
Identify opportunities for process improvements within technical support strategies and plans and contribute to increasing system efficiencies and lowering the human intervention time on related tasks
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
Experience in Systems Engineering, Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
*Posting End Date:**
7 Jun 2026* ***Job posting may come down early due to volume of applicants.***
*We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance\-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
*Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
*Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
*Wells Fargo Recruitment and Hiring Requirements:**
a. Third\-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.