*T\&T\- Customer\-M\&C\-Associate Director \| SAP C4C \| Bengaluru**
**Job requisition ID** : 106801
**Location**: Bengaluru
**Entity**: Deloitte Touche Tohmatsu India LLP
*The team**
Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long\-term growth. Learn more about: Customer
*Your work profile**.
**Job Summary**
The SAP C4C Techno\-Functional Consultant will deliver SAP C4C Sales and Service Cloud solutions focused on implementation, customization, integration, and support. This role requires both functional and technical expertise in SAP C4C, as well as experience in Agile project management and cross\-functional collaboration.
**Key Responsibilities**
**Implement and support SAP C4C solutions**, enhancing client functionality and ensuring high customer satisfaction.
Conduct **business requirement workshops** to gather, interpret, and document needs, aligning with SAP C4C capabilities.
Map client requirements to SAP C4C configurations, developing necessary customizations to fulfill specific objectives.
**Analyze complex business processes** and recommend system solutions, identifying and addressing gaps or issues.
Design, configure, and test SAP C4C components, including **workflow rules, business roles, custom fields**, and layouts.
Troubleshoot software issues, performing **detailed analysis and collaborative resolution** to ensure system reliability.
**Manage C4C\-ECC integration** using HCI or PI, and develop OData services, web services, and APIs for seamless connectivity.
Customize UI components using **Cloud SDK** for embedded screens, fields, and specific business functionalities.
Utilize **ABAP, CDS, and BAPI** to support development needs in SAP CRM services.
Lead Agile activities such as **sprint planning, demos, and releases** with tools like JIRA and Confluence for effective project tracking.
Proactively propose **system and process enhancements** to optimize ongoing projects and improve client outcomes.
*Qualifications and Skills:**
**Education**: B. Tech /B.E. in Any Specialization.
**Experience**:
Minimum of 7 years in full\-cycle SAP C4C implementations and support projects.
Experience in at least **2 full\-cycle software implementations** involving CRM and ERP integration.
Deep knowledge of **Agile/Scrum methodologies** and tools, including JIRA and Confluence.