Tally Service Executive

We are looking for a Tally Support Executive to provide technical and functional support to customers using **TallyPrime**. The candidate will be responsible for resolving customer queries, assisting with software installation and configuration, providing training, and ensuring customer satisfaction.

Key Responsibilities

• Provide telephonic, remote, and on\-site support to customers using Tally software.
• Handle customer queries related to accounting, inventory, taxation, payroll, and statutory compliance in Tally.
• Install, configure, and troubleshoot Tally software and related applications.
• Assist customers with data migration, data synchronization, backup, and restoration.
• Diagnose and resolve software, network, and performance\-related issues.
• Conduct product demonstrations and user training sessions.
• Coordinate with the technical team for advanced issue resolution.
• Maintain support tickets and customer interaction records.
• Follow up with customers to ensure timely issue resolution.
• Assist in Annual Maintenance Contract (AMC) renewals and customer retention activities.

Required Skills

• Good knowledge of TallyPrime.
• Understanding of Accounting, GST, Inventory Management, and Payroll.
• Basic knowledge of Windows OS, Networking, and Database concepts.
• Strong communication and customer handling skills.
• Problem\-solving and troubleshooting abilities.
• Ability to work independently and as part of a team.

Educational Qualification

• B.Com, M.Com, BBA, MBA, BCA, or equivalent qualification.
• Tally certification will be an added advantage.

Experience

• Fresher or 1–3 years of experience in Tally Support, Accounting, or Customer Service.

Preferred Qualifications

• Experience in remote support tools such as AnyDesk or TeamViewer.

Salary

• As per company standards and candidate experience.

Working Hours

• Full\-time position.
• Monday to Saturday.

• *Key Performance Indicators (KPIs):**

• Customer satisfaction score.
• Average resolution time.
• Number of support tickets resolved.
• Customer retention and renewal rate.

This role is ideal for candidates who have a strong accounting background and enjoy helping customers effectively use Tally software.

Pay: ₹12,000\.00 \- ₹20,000\.00 per month

Work Location: In person