tamil tellecaller

• *JOB DESCRIPTION:**

We are looking for a passionate and experienced/Fresher to join us as a Customer Support Executive.

• *Key Responsibilities:**

 Provide prompt and professional customer support to students and Ph.D. scholars via phone, email, and chat.

 Assist students in understanding project requirements, research methodologies, and available resources.

 Guide students through the process of selecting topics, preparing documentation, and implementing projects.

 Collaborate with technical and academic teams to resolve student queries effectively.

 Maintain detailed records of student interactions and follow up to ensure satisfaction.

 Address technical issues related to project software, tools, or research platforms.

 Provide clear and concise explanations for academic and project\-related queries.

 Manage escalations and ensure timely resolution of critical issues.

 Stay updated on academic trends, research methodologies, and industry developments.

• *Qualifications and Skills:**

 Bachelor's/Master’s degree in any discipline (preferably in Engineering, Computer Science, or Management).

 1\-3 years of experience in customer support, preferably in the education or EdTech sector.

 Strong verbal and written communication skills in English (additional languages are a plus).

 Ability to explain complex concepts in an easy\-to\-understand manner.

 Familiarity with academic research, project documentation, and referencing styles.

 Basic technical knowledge of programming languages, software tools, and research methodologies is a plus.

 Patience, empathy, and a customer\-centric approach to problem\-solving.

 Strong organizational and multitasking skills.

Job Type: Full\-time

Pay: ₹12,000\.00 \- ₹15,000\.00 per month

How to Apply

Interested candidates are encouraged to send their resumes to venkataashok.hr@ytmsindia.com or contact at 8688400273\. Please include "Customer Support" in the subject line.

Pay: Up to ₹18,000\.00 per month

Benefits

• Provident Fund

Language

• Tamil (Required)

Location

• Tirupati, Andhra Pradesh (Preferred)

Work Location: In person