Who are we
At Blackbaud, we empower the people and institutions changing the world—accelerating human progress and building a future where resources move at the speed of need. Our mission is to provide cloud software, services, expertise, and data intelligence that empower and connect people to drive impact for social good, and our vision is to power an Ecosystem of Good® that builds a better world.
What we are looking for
We are seeking a experienced, hands\-on Team Lead, who will lead and develop a team supporting Customer Success Operations technology and workflows, with primary ownership across Gainsight and Salesforce PSA/Certinia. The role is accountable for day\-to\-day platform operations, intake governance, prioritization, and delivery of both run\-the\-business and process improvement/automation work—while remaining hands\-on in configuration, troubleshooting, stakeholder alignment, and documentation.
Job Title
Team Lead – Business Systems Analyst
Location
Hyderabad, India (Hybrid/Onsite—per business requirement)
Work timing
1PM IST to 10PM IST (Or as per business requirement)
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Key Responsibilities
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Required Qualifications
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our *Intelligence for Good®* vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
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