Team Lead – E-commerce Accounts (Amazon & Flipkart)

Job Title: Team Lead / Manager – E\-commerce Accounts (Amazon \& Flipkart)

• *Department:** E\-commerce Sales
• *Location:** Noida

Job Summary

We are looking for an experienced and result\-oriented **Team Lead / Manager – E\-commerce Accounts** to lead and manage our Amazon and Flipkart business operations. The ideal candidate will have extensive experience in handling marketplace accounts, driving revenue growth, managing a team of account executives, and developing strategies to improve marketplace performance. The role requires strong leadership, analytical skills, and expertise in Amazon Seller Central and Flipkart Seller Hub.

• *Key Responsibilities:** Team Management \& Leadership

• Lead, mentor, and manage a team of E\-commerce executives and account managers.
• Set team KPIs, monitor performance, and provide regular coaching and feedback.
• Ensure timely execution of tasks related to listings, inventory, orders, and account management.
• Foster collaboration across sales, marketing, operations, and supply chain teams.

• *Account Management**

• Oversee all aspects of Amazon and Flipkart seller accounts.
• Ensure account health, policy compliance, and issue resolution.
• Manage escalations and maintain strong relationships with marketplace support teams.

• *Sales \& Business Growth**

• Develop and implement marketplace growth strategies to increase sales, revenue, and market share.
• Identify opportunities for product expansion, promotions, pricing optimization, and category growth.
• Drive achievement of monthly, quarterly, and annual sales targets.

• *Listing \& Catalog Management**

• Supervise product listing creation, optimization, and maintenance.
• Conduct keyword research and ensure SEO\-friendly content for higher visibility and conversion rates.
• Improve product content, images, and A\+ content wherever applicable.

• *Inventory \& Operations Management**

• Monitor inventory levels and forecast demand to avoid stock\-outs and overstocking.
• Coordinate with procurement and warehouse teams to ensure smooth order fulfillment.
• Optimize inventory planning based on sales trends and seasonality.

• *Performance Analysis \& Reporting**

• Analyze sales data, customer behavior, advertising performance, and competitor activities.
• Generate MIS reports and present business insights to senior management.
• Recommend actionable strategies based on data\-driven analysis.

• *Advertising \& Marketing**

• Plan and manage Amazon Ads, Flipkart Ads, and promotional campaigns.
• Work closely with the marketing team to maximize visibility and sales.
• Monitor advertising budgets and optimize campaigns to achieve target ROAS and ROI.

• *Customer Experience**

• Ensure prompt resolution of customer queries and complaints.
• Monitor customer feedback, ratings, and reviews to maintain marketplace reputation.

• *Compliance \& Process Improvement**

• Stay updated with Amazon and Flipkart policies, algorithm changes, and marketplace trends.
• Implement best practices for account security, fraud prevention, and operational efficiency.
• Develop and streamline SOPs for team productivity and process excellence.

• *Qualifications**

• Bachelor's degree in business, marketing, e\-commerce, or a related field (Master's degree preferred).
• 3 to 8\+ years of experience in E\-commerce account management with a strong focus on Amazon and Flipkart marketplaces.
• Minimum 2\+ years of experience managing or leading a team.
• Strong hands\-on experience with Amazon Seller Central and Flipkart Seller Hub.
• Proven track record of driving marketplace sales growth and profitability.
• Excellent leadership, analytical, communication, and stakeholder management skills.
• Strong understanding of marketplace advertising, promotions, and catalog management.
• Proficiency in Excel, reporting tools, and marketplace analytics platforms.

Preferred Skills

• Experience in managing multiple marketplace accounts and large product catalogs.
• Knowledge of marketplace automation tools and inventory management systems.
• Ability to work in a fast\-paced, target\-driven environment.

Contact Details

• *Contact Person:** Ms. Charu Khandelwal, HR Manager
• *Contact Number:** 9999857563 (WhatsApp Only)

Pay: ₹28,000\.00 \- ₹30,000\.00 per month

Benefits

• Cell phone reimbursement

Application Question(s)

• What is your current \& expected salary?
• Do you have hands\-on experience with both Amazon Seller Central and Flipkart Seller Hub?
• Have you independently managed and grown sales for Amazon and/or Flipkart marketplace accounts?
• Do you have at least 2 years of experience managing a team in an e\-commerce marketplace environment (Amazon/Flipkart)?

Education

• Bachelor's (Preferred)

Experience

• Team management: 2 years (Required)
• Amazon Account Management: 2 years (Required)
• Flipkart Account Management: 2 years (Required)

Location

• Noida, Uttar Pradesh (Noida) (Required)

Work Location: In person