Team Lead

• *Job Description**

We are seeking a dynamic and result\-oriented **Team Leader** to lead and manage a team of telecallers/customer care executives. The ideal candidate should possess strong leadership skills, excellent communication abilities, and the capability to drive team performance while ensuring high\-quality customer interactions.

• *Key Responsibilities**

• Manage and supervise a team of telecallers/customer care executives.
• Monitor daily team performance and productivity.
• Ensure achievement of team targets and KPIs.
• Conduct regular coaching, training, and performance reviews.
• Handle escalated customer concerns and provide resolutions.
• Prepare and submit daily, weekly, and monthly performance reports.
• Maintain discipline, attendance, and adherence to company policies.
• Coordinate with management to implement process improvements.

• *Requirements**

• Bachelor's degree in any discipline.
• Minimum 1–3 years of experience as a Team Leader in a Call Center, Telecalling, Customer Service, or Healthcare industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Good knowledge of MS Office and reporting tools.
• Ability to work under pressure and achieve targets.

Pay: ₹18,000\.00 \- ₹25,000\.00 per month

Work Location: In person