Team Lead

• *Job Description: Customer Support Executive**

• *Company:** Kazam EV Tech Pvt Ltd, Bangalore

• *Job Title:** Customer Support Executive

• *Location:** Bangalore, Karnataka

• *Job Type:** Full\-Time**Department:** Customer Support / Customer Experience

• *About the Role**

Kazam is looking for a motivated and customer\-focused **Customer Support** to join its team in Bangalore. The ideal candidate should have excellent communication skills, strong problem\-solving abilities, team handling and a passion for delivering a positive customer experience.

The candidate will be responsible for handling customer queries through calls and chat, resolving issues within defined timelines, and coordinating with internal teams to ensure customer satisfaction.

• *Key Responsibilities**

• Handle customer queries and provide effective, accurate, and timely resolutions through phone calls and chat support.
• Understand customer concerns and deliver appropriate solutions for both simple and complex queries.
• Adhere to the company's defined Turnaround Time (TAT) and Service Level Agreement (SLA) standards.
• Escalate unresolved or critical customer issues to the appropriate internal teams.
• Maintain professional communication and ensure a positive customer experience.
• Follow established support processes and maintain accurate records of customer interactions.
• Coordinate with relevant teams to resolve customer issues efficiently.
• Be flexible to work in rotational shifts and extended hours during periods of high customer volume.
• Perform additional duties and responsibilities as assigned by the reporting manager.

• *Desired Skills and Competencies**

• Excellent verbal and written communication skills in **English and Hindi**, along with at least one additional regional language: Kannada, Tamil, Marathi, Assamese or Telugu.
• Strong customer\-handling, listening, and problem\-solving skills.
• Ability to manage multiple customer queries and prioritize tasks effectively.
• Customer\-centric attitude with a focus on customer satisfaction.
• Good analytical and troubleshooting skills.
• Knowledge of ERP support systems is preferred.
• Previous exposure to a startup environment is an added advantage.
• Self\-motivated, adaptable, and willing to learn new tools and processes.

• *Educational Qualifications**

• Any graduate with good analytical and communication skills.
• Candidates with a BCA or B.Sc. in Computer Science are preferred.
• Relevant customer support experience is an advantage.

• *Work Requirements**

• **Work Location:** Bangalore, Karnataka.
• **Support Channels:** Calls and chat.
• **Shift Requirements:** Must be flexible to work rotational shifts and extended hours during high\-volume periods.
• **Performance Expectations:** Adherence to TAT, SLA, quality standards, and customer satisfaction goals.

• *Ideal Candidate Profile**

We are looking for a proactive, patient, and solution\-oriented professional who can communicate effectively with customers, handle concerns calmly, and work collaboratively with internal teams. Candidates who are eager to learn, adapt to a fast\-paced work environment, and deliver excellent customer service are encouraged to apply.

Pay: ₹30,000\.00 \- ₹50,000\.00 per month

Benefits

• Health insurance
• Provident Fund

Language

• Marathi (Preferred)
• Assamese (Preferred)
• Odia (Preferred)

Work Location: In person