Team Lead , Last Mile ACES

Amazon is filling a Team Lead position for Last Mile ACES (Customer Experience and Support) in Bengaluru, Karnataka, India. This full-time BPO Team Leader role focuses on enhancing post-purchase customer experience and resolving delivery-related issues within Amazon's logistics network. Based in Bengaluru, the Team Lead will manage a team handling inquiries, exceptions, and support for last-mile deliveries. Responsibilities include optimizing support processes, analyzing performance data, and ensuring high customer satisfaction in final-mile operations. The ACES team is integral to Amazon's promise of seamless delivery, requiring proactive problem-solving and operational efficiency. Full-time commitment involves daily team management, training, and implementing improvements to reduce delivery friction. The role suits leaders with experience in BPO, logistics, or customer service, particularly in e-commerce or last-mile contexts. Located in Bengaluru, it presents an opportunity to contribute to Amazon's customer-centric logistics model in a dynamic environment.