### **Description**
The Support Team Lead is responsible for overseeing daily operations of the Sales and Event Management cloud‑based product support team. This role ensures timely, high‑quality customer issue resolution, effective case management, escalation handling, and consistent adherence to support processes and service standards. The Team Lead provides guidance, coaching, and workload coordination for support analysts, while driving operational efficiency, customer satisfaction, and continuous improvement.
This role includes direct people management responsibility for a team of approximately seven support analysts and operates in a fast‑paced, customer‑centric environment. The position partners closely with Product Management, Development, and Cloud Operations to escalate issues, communicate product trends, and support ongoing product stability and enhancement initiatives.
The role requires strong English communication skills, a customer‑focused mindset, and the ability to manage multiple priorities. Candidates must be willing to work US daytime hours (typically 6:30 PM IST to 3:00 AM IST) in a hybrid work model, The role operates under moderate supervision and typically reports to a Manager or Director.### **A Typical Day in the Life Includes:**
### **Basic Qualifications:**
### **Preferred Qualifications:**
### **About Infor**
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real\-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business\-wide digital transformation.
For more information visit www.infor.com **Our Values**
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship \& compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self\-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long\-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
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